Wholesale Business Operations Specialist
5 days ago
Company Overview
rAG & BONE is a renowned fashion brand dedicated to delivering exceptional customer experiences. We strive to maintain a strong presence in the wholesale market, providing high-quality products and services to our retail partners.
About the Role
We are seeking an experienced Wholesale Business Operations Specialist to join our team. As a key member of our operations department, you will be responsible for overseeing the global operational support to our wholesale business.
Key Responsibilities
- Order Management: Monitor and compile all necessary information outlining the lifespan of an order from initial order upload to invoicing for rag and bone Wholesale Sales teams and Retail partners.
- Supply Chain Optimization: Partner with the Wholesale Sales teams to optimize the flow of the Wholesale business strategy by region, ensuring timely delivery and minimizing delays or risk in order fulfillment.
- EDI Order Management: Compile and communicate all necessary information needed to upload EDI orders with Wholesale Retail partners, regarding seasonal buys, pricing, delivery, and resolution of discrepancies.
- Customer Relationships: Maintain strong partnerships with major and specialty retailers globally, ensuring excellent communication and coordination to meet customer expectations.
- Order Release and Fulfillment: Manage order release according to delivery windows, thresholds, and prioritization levels, ensuring deliveries are met within the designated shipping window provided by Sales team.
- Returns and Inventory Management: Support Third Party Logistics Distribution Centers and monitor service level agreements for Wholesale shipments, as well as manage Wholesale Return Authorizations.
- Data Analysis and Reporting: Update shipping reports according to templates defined by Sales team, analyze potential shortfall and shift in fulfillment from our various 3PL's, and maintain Wholesale customer master in conjunction with Accounts Receivable and Vendor Guidelines.
Requirements
- Bachelor's degree preferred.
- 3+ years experience working in a operational role supporting wholesale accounts for a fashion/retail company.
- Strong computer skills, detail-oriented with strong ability to multitask, excellent communication skills, written and verbal, and thrive in a fast-paced environment.
- Strong analytical and problem-solving skills, intermediate Excel skills, knowledge in Microsoft D365 and NuOrder a plus, EDI Order Management, and high level of professionalism.
Annual Salary Pay Range: $60,000-$68,000 USD
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