Team Operations Supervisor

1 week ago

Needham, Massachusetts, United States GardaWorld Full time

Operations Lead

GardaWorld is at the forefront of cash management solutions, providing comprehensive services throughout the cash supply chain. Our offerings include secure transportation, cash management, vault processing, forecasting, and ATM services. With the largest fleet of armored vehicles in the industry and a network of skilled professionals, we handle over $8 billion in cash daily while ensuring round-the-clock client support and logistical excellence.

Role Overview:

The Operations Lead plays a crucial role in overseeing a team of secured transportation personnel within their designated area. This position encompasses responsibilities related to both leadership and operational execution.

Key Responsibilities:

  • Manage the secure handling and transportation of currency while ensuring positive customer interactions.
  • Ensure adherence to company policies and procedures.
  • Provide training to Driver/Messengers regarding ATM services and facilitate discussions related to ATM operations.
  • Assist in onboarding and training new employees.
  • Conduct field inspections of Driver/Messengers to ensure compliance and performance standards.
  • Coordinate and schedule armored and ATM routes to fulfill customer requirements, adjusting routes as necessary.
  • Collaborate with claims specialists to enhance training and field execution.
  • Assign vehicles to specific routes and maintain communication with the vehicle services department.
  • Consult with the Branch Manager for daily operational guidance.
  • Support branch operations during opening and closing procedures.
  • Ensure inventory security through strict adherence to security protocols.
  • Proactively mitigate risk and implement measures to reduce workplace injuries and security losses.
  • Maintain a professional demeanor and appearance when interacting with team members and clients.
  • Travel to various locations for temporary assignments as required.

Required Skills:

  • Demonstrated ability to engage teams to achieve objectives through clear communication.
  • Strong verbal and written communication skills for effective interaction with customers, colleagues, and supervisors.
  • Familiarity with Federal Motor Carrier Safety Regulations.
  • Capability to train staff and provide constructive feedback on performance.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • This position requires the ability to obtain and maintain necessary permits or licenses for carrying a firearm.
  • At least 2 years of experience as a Driver/Messenger or in a related logistics role.

Physical Requirements:

  • This is a safety-sensitive role subject to drug and alcohol policies and testing.
  • Must possess a valid DOT Medical Examiner's Certificate.
  • Ability to perform physical tasks including lifting up to 50 pounds and occasionally up to 100 pounds with assistance.
  • Specific vision and hearing abilities are required to safely operate vehicles and equipment.
  • Must be able to sit and stand for extended periods, and have normal manual dexterity.

Preferred Qualifications:

  • Experience in a leadership or training capacity is preferred.
  • May require a valid Commercial Driver's License without air-brake restrictions.

Work Environment:

The role is based in a fleet garage and office setting, utilizing standard office equipment such as computers and phones.

Please note that this job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities.

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