VP Payment Operations ACH, IRA

4 weeks ago

Needham, Massachusetts, United States Needham Bank Full time

Job Descriptions:

Lead the Payment Operations, IRA and ACH team by executing projects and processes to improve and maintain operational efficiency, positive customer experience and process management for these areas including: ACH payments, positive pay, real-time payments, CD payments or transfers, set-up of IRA products including IRA W4P withholding elections and annual notice distributions. This position will perform, promote and support performance in all required functions of Deposit Operations including Payment Operations in accordance with regulatory compliance guidelines and collaborate with others to develop/maintain processes to control activities in these areas across the Bank. Build and executes strategic plans, provide a clear vision and expectations consistent with staff and identify opportunities to support strategic objectives as it relates to Payment Operations, IRA and ACH payments. Foster a client-centric culture that promotes teamwork, mutual respect, and operational excellence, while supporting other processes/initiatives in Deposit Operations, as assigned. Embrace continuous improvement, striving to enhance processes, procedures and product offerings to our customer base.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Lead, oversee and implementation of all directives, policies, procedures and changes in regulations pertaining to Deposit Operations for Payment Operations, ACH and IRAs. Continuously improve policies, procedures, and risk assessments – ensuring compliance with applicable state/federal regulations and industry rules/standards. Identify and implement controls to mitigate risk of new and/or existing products, solutions and services.
  • Ensure strong internal controls are sustained, remaining vigilant to potential issues or fraudulent transactions and meeting all required deadlines. Drive efforts to develop, sustain, and continuously improve Deposit Operations processes across the Bank.
  • Analyze data trends and implement improvements to keep data clean at the product levels.
  • Provide appropriate monitoring and verification of management reporting, as needed.
  • Serve as a resource and content expert for staff, providing them with guidance as needed, to deliver exceptional customer service, interacting with customers in a manner that fosters strong relationships, client retention, and business growth. Ensure the proper handling of client questions, issues, and disputes and are resolved in an excellent manner.
  • Develop and manage staff by setting goals, coaching, and providing feedback/encouragement to help colleagues grow professionally. Foster teamwork and cross-training of staff to support wires, payments and Deposit Operations functions and ensure the proper backup for personnel as necessary to expedite workflow.
  • Consistently seek opportunities to simplify documentation.
  • Manage the implementation of product and service enhancements related to your area. This includes monitoring upgrades and system change notifications, creating/maintaining detailed project plans, testing functionality and compliance with state and federal guidelines, and communicating upgrades/changes with appropriate Bank staff.
  • Lead outage management by controlling the situation, working with vendors, and engaging others needed to communicate outage situations. This includes being available during off hours if outages occur. Resolve issues and problems by conferring with staff, management and other internal departments, and outside contacts as necessary.
  • Build positive internal/external relationships through strong communications, problem solving, ownership, and follow-through.
  • Assist with tracking and managing the Deposit Operations budget, control costs, ensuring financial stability and profitability.
  • In partnership with our centralized Information Technology and Vendor Management groups, manage and monitor vendor activities/service-level agreements (SLAs) that support Deposit Operations
  • Perform additional duties as requested, needed or assigned

Required Experience:

JOB REQUIREMENTS

  • Strong leadership abilities and experience in Deposit Operations and payments
  • Highly motivated professional with the ability to handle multiple priorities and complete tasks/projects with stated deadlines
  • Self-motivated with strong organizational and time management skills and work independently
  • Superior customer service and problem-solving skills
  • Attention to detail, and the capability and drive to identify, analyze, and solve problems collaboratively
  • Demonstrated ability to foster teamwork and develop people.
  • Commitment to promoting high ethical standards and behaviors, and maintaining a professional manner at all times
  • Perform additional duties as requested/assigned within Deposit Operations
  • Adapt and help others manage change
  • Polished written and verbal communication skills; fluency in English
  • Strong computer and technical skills
  • Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
  • Access to reliable transportation

EDUCATION & EXPERIENCE

  • Bachelor's degree highly desired, or equivalent experience
  • Seven to 10 years of banking experience and worked in a management position
  • A minimum of five years of supervisory experience
  • Strong background in bank operating policies and procedures, banking regulations (state and federal), and uniform commercial code (UCC) including requirements related to Wire Transfer Operations

WORKING CONDITIONS/PHYSICAL DEMANDS

  • Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Keyword: Deposit Operations

From: Needham Bank


  • Client Services Administrative Associate

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job OverviewFirst Help Financial (FHF) stands as one of the rapidly expanding firms in the United States, dedicated to assisting first-time car buyers through adaptable financing solutions and multilingual support. Our core mission is to empower underserved consumers by providing access to financing and guiding them towards informed financial choices. With...

  • VP, Indirect Sourcing Leader

    2 days ago

    Needham Heights, Massachusetts, United States Sourcing Industry Group Full time

    About the RoleWe are seeking a highly experienced and skilled VP, Indirect Sourcing Leader to join our team at Sourcing Industry Group. As a key member of our organization, you will be responsible for leading our indirect procurement and sourcing efforts, driving strategic initiatives, and collaborating with cross-functional teams to achieve business...

  • VP, IT Platform Engineering/Architecture Lead

    2 weeks ago

    Needham, Massachusetts, United States Shark|Ninja Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our IT Platform Engineering/Architecture team. As a key member of our organization, you will be responsible for designing, developing, and operating the next generation of our platforms.Key ResponsibilitiesTechnical Leadership: Provide technical vision and direction for the...

  • Staff Accountant III

    7 days ago

    Needham, Massachusetts, United States Brigham and Women's Hospital Full time

    Job SummaryThis is a challenging and rewarding opportunity for a highly skilled and experienced financial professional to join the Brigham and Women's Hospital team as a Staff Accountant III. The successful candidate will be responsible for providing financial accounting, reporting, and analytical support to the Surgery Department.Key...

  • Financial Accounts Associate

    1 week ago

    Needham, Massachusetts, United States Big Belly Solar LLC Full time

    Position Overview:As a Receivables Management Specialist at Big Belly Solar LLC, you will play a crucial role in managing our billing processes and ensuring the accuracy of customer invoicing. Your expertise will help maintain strong relationships with our clients and facilitate smooth financial transactions.Key Responsibilities:Oversee Monthly Billing:...

  • Receivables Management Specialist

    2 weeks ago

    Needham, Massachusetts, United States Big Belly Solar LLC Full time

    Job OverviewAs a Receivables Management Specialist at Big Belly Solar LLC, you will play a crucial role in managing the billing and collections process. Your responsibilities will include:Overseeing the monthly invoicing cycle to ensure customers receive accurate and timely bills.Building strong relationships with key stakeholders and acting as the primary...

  • Production Coordinator

    4 days ago

    Needham, Massachusetts, United States Phoenix Innovations Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Production Assistant at Phoenix Innovations. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing processes.Key ResponsibilitiesQuality Control: Conduct 100% inspections of products according to...

  • Commercial Cash Management Advisor

    2 weeks ago

    Needham, Massachusetts, United States Needham Bank Full time

    Job OverviewThe Commercial Cash Management Advisor is accountable for driving growth in commercial deposits and enhancing revenue streams. This role involves strategic client engagement, portfolio management, and the development and delivery of tailored cash management solutions to both new and existing clients. The advisor will work closely with...

  • QA Tester

    4 weeks ago

    Needham, Massachusetts, United States Daybreak Games Full time

    Position Title: QA Tester (Temp)Studio/Department: Quality AssuranceEmployee Type: Full Time, TempLocation:Needham, MA/RemoteSalary Range: $ $17.00 per hour, pay may vary on location.ABOUT OUR STUDIOStanding Stone Games Standing Stone Games is a gaming studio based in Needham, Massachusetts (right outside of Boston), staffed by people who have been...

  • Clinical Office Coordinator

    2 weeks ago

    Needham Heights, Massachusetts, United States Pride Health Full time

    Healthcare Administrative AssistantPride Health is seeking a Healthcare Administrative Assistant to support its operations.This role involves a temporary contract with the potential for extension, offering competitive compensation and benefits.Location – Various locationsContract Duration - Temporary (Potential for Extension)Compensation - $18 - $22 per...

  • Mixologist

    8 hours ago

    Needham Heights, Massachusetts, United States StepStone Hospitality Full time

    **Job Summary**We are seeking a skilled Bartender to join our team at StepStone Hospitality. As a key member of our service staff, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.Duties and Responsibilities:Prepare and serve a variety of cocktails, beers, and wines to guests and the...

  • Community Engagement Specialist

    2 weeks ago

    Needham Heights, Massachusetts, United States Griswold Home Care for Metrowest Boston Full time

    Job OverviewPosition Summary:As a Community Engagement Specialist at Griswold Home Care for Metrowest Boston, you will play a pivotal role in fostering and nurturing relationships with local partners while advocating for our home care solutions to prospective clients in the Metrowest-Boston region.This is a full-time position that emphasizes individual...

  • VP Payment Operations ACH, IRA

    3 weeks ago

    Needham, United States Needham Bank Full time

    Job Descriptions: Lead the Payment Operations, IRA and ACH team by executing projects and processes to improve and maintain operational efficiency, positive customer experience and process management for these areas including: ACH payments, positive pay, real-time payments, CD payments or transfers, set-up of IRA products including IRA W4P withholding...

  • VP Payment Operations ACH, IRA

    2 months ago

    Needham, United States Needham Bank Full time

    Job DescriptionJob DescriptionLead the Payment Operations, IRA and ACH team by executing projects and processes to improve and maintain operational efficiency, positive customer experience and process management for these areas including: ACH payments, positive pay, real-time payments, CD payments or transfers, set-up of IRA products including IRA W4P...

  • Servicing Operations Administrative Assistant

    1 month ago

    Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionDescriptionFirst Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing...

  • Servicing Operations Administrative Assistant

    4 weeks ago

    Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionDescriptionFirst Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing...

  • Servicing Operations Administrative Assistant

    4 weeks ago

    Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionDescriptionFirst Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing...

  • Deposit Operations Specialist I

    1 month ago

    Needham, United States Needham Bank Full time

    Job DescriptionJob DescriptionJob Summary: Under the direction of the Deposit Operations Team Leader, performs all required functions in accordance with regulatory compliance guidelines, with special focus on verification of proper account documentation and product knowledge training of deposit accounts and products. Ensure all day to day operational...

  • Deposit Operations Specialist I

    3 weeks ago

    Needham, United States Needham Bank Full time

    Job DescriptionJob DescriptionJob Summary: Under the direction of the Deposit Operations Team Leader, performs all required functions in accordance with regulatory compliance guidelines, with special focus on verification of proper account documentation and product knowledge training of deposit accounts and products. Ensure all day to day operational...

  • Director of Customer Service Operations

    6 days ago

    Needham, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Director of Customer Service Operations

    5 days ago

    Needham, United States King & Bishop Full time

    Our client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...

  • Centerman Capital

    4 months ago

    Needham Heights, United States Plant Snacks LLC Full time

    Job DescriptionJob DescriptionSenior Accountant Plant Snacks is redefining how Americans snack with its award-winning line of plant-based snacks. We believe consumers are tired of chips that lack flavor and nutritional value, so we created Plant Snacks to deliver craveable snacks that do not sacrifice nutrition. Our great tasting line of tortilla chips and...

  • Digital Banking Specialist

    2 weeks ago

    Needham, United States Needham Bank Full time

    Job Description Under the direction of the VP Digital Banking OAO Manager, originate, process, and service the digital banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES Review Online Account Opening (OAO)...

  • Digital Banking Specialist

    3 months ago

    Needham, United States Needham Bank Full time

    Job DescriptionJob DescriptionUnder the direction of the VP Digital Banking OAO Manager, originate, process, and service the digital banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines.ESSENTIAL DUTIES & RESPONSIBILITIESReview Online Account Opening...

  • Clinical Services Manager

    2 weeks ago

    Needham, United States ProPerformance- Functional Neurology and Rehabilitation Full time

    Job OverviewAbout UsPro Performance Care is a leading Functional Neurology clinic dedicated to enhancing patient outcomes and quality of life. Our innovative and adaptable team strives to deliver exceptional care in a supportive and welcoming atmosphere. We are currently seeking a full-time Clinical Coordinator to join our team.Work Environment:Contemporary...

  • Medical Office Receptionist

    1 month ago

    Needham, United States LifeStance Health Full time

    Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. BENEFITSAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term...

  • Practice Coordinator

    2 months ago

    Needham, United States LifeStance Health Full time

    Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. BENEFITS As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term...

  • Billing Operations Coordinator

    2 weeks ago

    Needham, MA, US Big Belly Solar LLC Full time

    Position Overview:As an Accounts Receivable Specialist at Big Belly Solar LLC, you will play a crucial role in managing the billing cycle and ensuring accurate invoicing for our valued customers.Key Responsibilities:Lead the Billing Process: Oversee the monthly invoicing activities to guarantee timely and precise billing for clients.Customer Liaison: Build...

  • Staff Accountant III

    3 months ago

    Needham, United States Brigham and Women's Hospital Full time

    Staff Accountant III - Surgery Department-(3286024) Description GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Reporting to the Finance Manager, this position is responsible for supporting BWPO-Surgery’s financial accounting, reporting processes, selected budget matters, ad hoc analysis, and other...

  • Tax Director

    2 months ago

    Needham, United States Clarks Shoes Full time

    Clarks Shoes - Tax Director - Needham, MassachusettsThe Tax Director is responsible for overseeing all aspects of tax planning, compliance, and reporting for the Americas region. This role works closely with senior management to develop and implement tax strategies that minimize the business' tax liabilities while ensuring compliance with applicable laws and...

  • Ancillary Administrative Associate

    1 month ago

    Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionOur Company:First Help Financial (FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first...

  • Ancillary Administrative Associate

    4 weeks ago

    Needham, United States First Help Financial Full time

    Job DescriptionJob DescriptionOur Company:First Help Financial (FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first...