Regional Operations Manager
2 months ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at AllCare Primary and Immediate Care. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our clinics, ensuring excellent patient care and customer service, and driving business growth and expansion.
Key Responsibilities- Leadership and Management
- Lead a team of Practice Managers and Medical Assistants to ensure seamless clinic operations
- Implement changes to existing operational and business processes to meet current and future demands
- Execute practice management protocols and continuous clinical quality improvement
- Operational Excellence
- Ensure clinics are safe and in compliance with quality standards
- Conduct audits of all centers in assigned region to identify areas for improvement
- Drive high performance in established company KPI's and P&L performance
- Communication and Collaboration
- Provide clear direction to achieve goals and foster team commitment and employee engagement
- Communicate effectively with center level field team members, AllCare administrative team members, and vendors/partners
- Address individual or team performance deficiencies via disciplinary actions and performance evaluations
- Five+ years of multi-site management experience, with a healthcare background strongly preferred
- Working knowledge of payroll and scheduling
- Ability to multi-task in a fast-paced working environment and maintain a positive attitude
- Proven ability to supervise, coach and develop people leaders & staff using excellent interpersonal and communication skills
- Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessment
- Strong computer skills – Excellent knowledge of Microsoft suite of products (Word, Excel, Visio, MS Project, PowerPoint and SharePoint), formatting, drafting and updating documents, creating workflow documentation, Smartsheet use and other computer program knowledge
- Knowledge of computerized information systems (EMR)
- Ability to transparently communicate complex concepts and strategies and work cross-functionally in a fast-paced and rapidly changing environment
- Organized, detail-oriented, and the ability to multi-task and maintain detailed records
- Understanding of HIPAA, OSHA, and other state/federal healthcare requirements and regulations
- Travel: The role will require 60% travel between locations of assigned region or market
- This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff
- Physical demands include standing for extended periods
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