Security Operations Manager

3 days ago


Bethesda, Maryland, United States Admiral Security Full time
Job Title: Security Operations Manager

Admiral Security Services is seeking a highly experienced Security Operations Manager to lead our security operations team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our security services, managing multiple sites and supervisors, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Act as the primary liaison between Admiral and client representatives, ensuring proactive management of accounts and successful delivery of contract requirements.
  • Develop, challenge, and motivate site-level leadership teams to achieve optimum results, while managing financial performance and controlling unbudgeted costs.
  • Maximize employee retention through open communication, prompt responses to concerns, and opportunities for advancement, while maintaining a culture of mutual respect.
  • Ensure employees at all levels are trained in accordance with Admiral Standards, contract requirements, and licensing authority requirements.
  • Address disciplinary problems in accordance with company policy and procedures, while working with HR to provide prompt notification of complaints.
  • Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors, and community organizations.
  • Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
  • Implement the quality assurance program for their region, including the effective utilization and management of the company's enhanced operations engagement initiatives.
  • Ensure adherence with the company's safety program and goals within their region.
Requirements:
  • 5+ years of experience managing security operations, with military, law enforcement, or customer service management experience considered.
  • Must be flexible, as the position is on call 24 hours a day, seven days a week.
  • Successfully complete all required training and have a reliable vehicle.
  • In accordance with applicable laws, a criminal background records check, motor vehicle records check, and drug test are required.
  • Exceptional customer service skills, excellent organizational skills, and proficiency with Microsoft Outlook, Word, and Excel are essential.
  • Good business and financial acumen, strong analytical, communication, and organizational skills, and a high level of attention to detail are required.
  • Able to remain positive, lead, and embrace change, with a strong ability to thrive in a fast-paced, dynamic, public-facing environment.

Subject to change at the company's sole discretion. Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V.



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