Regional Service Manager

1 month ago

Bethesda, Maryland, United States The Bainbridge Companies Full time
Job Description

As a Regional Service Manager at The Bainbridge Companies, you will be responsible for overseeing the maintenance operations of a portfolio of properties. This role requires a strong understanding of maintenance practices, including HVAC, plumbing, electrical, and carpentry.

Key Responsibilities:

  • Conduct quarterly maintenance inspections to ensure properties are well-maintained
  • Recruit, train, and develop onsite teams to ensure they have the skills and knowledge needed to perform their duties
  • Assist with takeovers and dispositions of properties to ensure a smooth transition
  • Set standards for maintenance operations and ensure they are met
  • Supervise overall maintenance operations to optimize performance and achieve company goals
  • Develop and implement annual operation and capital improvement budgets
  • Manage vendors and contracts to ensure they meet company standards
  • Assist in developing and adhering to policies and procedures

Requirements:

  • Multisite, multifamily apartment management experience preferred
  • 5 years of experience as a maintenance supervisor
  • EPA Type I and II certification required
  • Knowledge of multiple types of HVAC systems
  • Knowledge of Fair Housing regulations
  • Ability to fluently read and write English
  • Bi-lingual preferred
  • Ability to accurately perform intermediate mathematical functions

Behavioral Traits, Attitudes, and Skills Required:

  • Strong commitment to company goals and values
  • Strong analytical skills, proficient in forecasting and creating budgets
  • Leadership and employee development skills
  • Superior communication, time management, and organizational skills
  • Ability to think strategically and solve problems
  • Outstanding work ethic and ability to manage multiple projects simultaneously
  • Ability to work effectively with individuals at all levels
  • Detail-oriented and able to work independently

Typical Physical Demands:

Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying light to heavy weight material/appliances/equipment up to 50 pounds for variable distances, climbing ladders/stairs, and walking on rooftops without endangering yourself, residents, or co-workers.

Typical Mental Demands:

Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, and write reports. Must be able to apply common sense understanding to carry out instructions and plans. Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities, and supervising employees.

Licenses/Equipment:

  • Valid driver's license and current automobile insurance required
  • EPA certification Type I and II
  • Other licenses and certification as required by Bainbridge, state, or federal law
  • Use of general maintenance equipment, including hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment

Skills:

  • Ability to read, analyze, and interpret all forms of information
  • Excellent written and verbal communication skills
  • Ability to accept and learn from constructive criticism
  • Well-organized, detail-oriented, efficient
  • Ability to prioritize and multi-task
  • Must be team-oriented but able to work independently on occasion
  • Strong analytical and problem-solving skills
  • Strong customer service orientation
  • Ability to follow oral and written instruction
  • Ability to lead and motivate both individuals and teams

Computer Skills:

  • Basic computer and Internet knowledge
  • Ability to use Outlook, Word, and Excel
  • Ability to operate and understand personal computer functions and company-utilized software packages

Contacts:

Customers, residents, vendors, contractors, onsite associates, Property Managers, corporate office personnel, partners, lenders, owners, and principles.

Learning and Development:

  • Commit to ongoing professional development and career growth

Career Apparel:

  • Must wear career apparel based on defined company standards

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