Regional Operations Manager

1 day ago


Bethesda, Maryland, United States AllCare Primary and Immediate Care Full time
Job Summary

We are seeking a highly skilled Regional Manager of Operations to join our team at AllCare Primary and Immediate Care. The successful candidate will be responsible for leading a team of Practice Managers and Medical Assistants, ensuring excellent patient care and customer service.

The Regional Manager of Operations will travel to all locations, implementing changes to existing operational and business processes to meet current and future demands of our growing practices. This hands-on leadership role will execute practice management protocols and continuous clinical quality improvement while providing ongoing communication, education, and support to the team.

Key Responsibilities
  • Lead a team of Practice Managers and Medical Assistants to ensure excellent patient care and customer service.
  • Implement changes to existing operational and business processes to meet current and future demands of our growing practices.
  • Execute practice management protocols and continuous clinical quality improvement.
  • Provide ongoing communication, education, and support to the team.
  • Ensure compliance with quality standards and accreditation requirements.
  • Manage and provide operational support and leadership to center level teams.
  • Participate in all ordinary functions of management, including interviewing field team members and Practice Managers.
  • Address individual or team performance deficiencies via disciplinary actions and performance evaluations.
  • Handle patient escalations and visitor issues and complaints.
  • Implement programs, practices, and lead teams designed to improve operations, staff retention, and employee engagement.
Requirements
  • Five+ years of multi-site management experience, with a healthcare background strongly preferred.
  • Working knowledge of payroll and scheduling.
  • Ability to multi-task in a fast-paced working environment and maintain a positive attitude.
  • Proven ability to supervise, coach, and develop people leaders and staff using excellent interpersonal and communication skills.
  • Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessment.
  • Strong computer skills, including Microsoft suite of products and EMR systems.
  • Ability to transparently communicate complex concepts and strategies and work cross-functionally in a fast-paced and rapidly changing environment.
  • Organized, detail-oriented, and able to multi-task and maintain detailed records.
  • Understanding of HIPAA, OSHA, and other state/federal healthcare requirements and regulations.


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