IT Operations Program Manager
2 days ago
We are seeking an experienced IT Operations Program Manager to join our team at ALTA IT Services. As a key member of our organization, you will be responsible for overseeing the development and execution of technology strategy to modernize ITSM processes.
Key Responsibilities:- Develop and maintain a comprehensive Task Order Management Plan that outlines technical strategies, organizational resources, and management controls.
- Ensure alignment of the Task Order Management Plan with cost objectives, performance benchmarks, and schedule targets specified in the Task Order document.
- Prepare and submit monthly status reports detailing ongoing efforts in quality assurance, configuration management, and security management related to the task order.
- Implement advanced productivity and management methodologies, including quality assurance, configuration management, security management, and resource management.
- Develop a Quality Assurance Surveillance Plan outlining systematic methods for monitoring and evaluating success.
- Manage task order execution to meet specified requirements for quality, cost, and schedule.
- Bachelor's degree in Computer Science or related field; Master's degree preferred; will consider 15+ years of experience in lieu of a degree.
- 6+ years of experience in program or project management, specifically in managing task orders and contracts in complex environments.
- Experience supporting and/or leading service desk teams.
- Experience supporting and/or leading server operations and cloud operations teams.
- Current Project Management Professional (PMP) certification preferred, or ability to obtain a PMP Certification with the first 180 days of start.
- Current Site Reliability Engineering (SRE) Practitioner certification or ability to obtain a SRE Practitioner within 60 days of start.
- Federal Consulting Industry Experience.
- IT Operations Program Manager (hybrid) experience.
We are looking for a highly skilled and experienced IT Operations Program Manager to join our team at ALTA IT Services. If you have a strong background in IT operations and program management, and are looking for a challenging and rewarding role, please apply today.
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