IT Operations Program Manager

2 days ago


Bethesda, Maryland, United States ALTA IT Services Full time
IT Operations Program Manager

We are seeking an experienced IT Operations Program Manager to join our team at ALTA IT Services. As a key member of our organization, you will be responsible for overseeing the development and execution of technology strategy to modernize ITSM processes.

Key Responsibilities:
  • Develop and maintain a comprehensive Task Order Management Plan that outlines technical strategies, organizational resources, and management controls.
  • Ensure alignment of the Task Order Management Plan with cost objectives, performance benchmarks, and schedule targets specified in the Task Order document.
  • Prepare and submit monthly status reports detailing ongoing efforts in quality assurance, configuration management, and security management related to the task order.
  • Implement advanced productivity and management methodologies, including quality assurance, configuration management, security management, and resource management.
  • Develop a Quality Assurance Surveillance Plan outlining systematic methods for monitoring and evaluating success.
  • Manage task order execution to meet specified requirements for quality, cost, and schedule.
Requirements:
  • Bachelor's degree in Computer Science or related field; Master's degree preferred; will consider 15+ years of experience in lieu of a degree.
  • 6+ years of experience in program or project management, specifically in managing task orders and contracts in complex environments.
  • Experience supporting and/or leading service desk teams.
  • Experience supporting and/or leading server operations and cloud operations teams.
  • Current Project Management Professional (PMP) certification preferred, or ability to obtain a PMP Certification with the first 180 days of start.
  • Current Site Reliability Engineering (SRE) Practitioner certification or ability to obtain a SRE Practitioner within 60 days of start.
Preferred Qualifications:
  • Federal Consulting Industry Experience.
  • IT Operations Program Manager (hybrid) experience.

We are looking for a highly skilled and experienced IT Operations Program Manager to join our team at ALTA IT Services. If you have a strong background in IT operations and program management, and are looking for a challenging and rewarding role, please apply today.



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