Senior Support Services Specialist
1 week ago
About This Role
We are seeking a highly skilled and motivated Senior Support Services Specialist to join our team at Commerce Bank.
The primary purpose of this role is to provide exceptional customer service to internal and external customers by maintaining accurate customer records, assisting in the collection of customer information for verification of deposits, and performing other duties to achieve performance and quality objectives.
Key Responsibilities:
- Provide a high level of customer service to branch personnel and business units regarding various issues and maintenance requests. Research requests and take appropriate action as applicable.
- Identify process improvements, leveraging available technology and automation.
- Answer phone and email requests.
- Provide department support by coordinating workflow and providing technical and training support.
- Verify document images and ensure data entry of information into internal software applications accurately and timely.
- Maintain customer and account records, and process return mail.
- Assist in collecting customer information for verification of deposits.
- Perform other duties as assigned.
Requirements:
- Intermediate knowledge of banking industry and bank operations, including best practices and regulations.
- Strong customer service and problem-solving skills.
- Ability to prioritize and complete multiple tasks.
- Ability to learn new processes quickly.
- Ability to work independently and escalate when necessary.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities without direct supervision.
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
- Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
Education & Experience:
- Associate's degree or equivalent combination of education and experience required.
- 3+ years financial services or related experience required.
- 3+ years customer service experience required.
*** A reasonable estimate of the current base pay is $18.00 to $21.15 per hour.
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