Medical Office Coordinator

7 days ago


Norfolk Virginia, United States Eastern Virginia Medical School Full time
Job Summary

We are seeking a highly organized and customer-focused Medical Receptionist to join our team at Eastern Virginia Medical School. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment for patients and staff.
  • Patient Scheduling: Schedule appointments for patients, including new and established patients, and ensure accurate and up-to-date patient information.
  • Phone and Email Management: Answer and direct phone calls, respond to emails, and manage patient communication in a timely and professional manner.
  • Medical Records: Maintain accurate and up-to-date medical records, including demographic information, insurance details, and medical history.
  • Collection and Billing: Collect co-pays and fees for services, and ensure accurate and timely billing and collection processes.
  • Office Administration: Assist with various administrative tasks, including photocopying, scanning, and data entry.
  • Quality Improvement: Participate in quality improvement activities and contribute to the development of processes and procedures to improve patient care and satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior experience working in a medical office setting highly desired but not required.
  • Skills: Excellent written and verbal communication skills, highly organized, and ability to adapt and work under pressure.


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