Front Desk Associate

4 days ago


Salem, Massachusetts, United States Jackson Hewitt - 3366 Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Associate to join our team at Jackson Hewitt - 3366. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Greeting and Welcoming Clients
    • Welcoming clients as soon as they arrive at the office
    • Ensuring the reception area is tidy and presentable
  • Communication and Information
    • Providing basic and accurate information to clients in-person and via phone
    • Ensuring clients are informed about their appointments and any other relevant information
  • Administrative Support
    • Receiving and distributing mail and packages
    • Assisting with office equipment and supplies
  • Client Engagement
    • Engaging with clients to create a positive and efficient experience
    • Monitoring client flow and keeping clients engaged during periods of wait time
Requirements
  • Education and Experience
    • High School Diploma or equivalent
    • Previous customer service or sales experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Professional attitude and appearance


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