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Guest Relations Specialist

2 months ago

Salem, Massachusetts, United States The Cove Full time

Job Title: Guest Relations Specialist at The Cove Hotel

Location: Salem, MA

JOB SUMMARY

We are in search of an enthusiastic Guest Relations Specialist to represent warmth and hospitality at The Cove Hotel.

This position transcends standard front desk responsibilities; it focuses on crafting extraordinary guest experiences and ensuring that every visit is unforgettable.

You will also oversee operations at our innovative contactless property, ensuring smooth and exceptional stays for our guests.

As the friendly face of The Cove Hotel, your presence will leave a lasting impression on our visitors, making each interaction significant.

Your mission is to ensure every guest feels valued, comfortable, and enchanted from the moment they step into our welcoming environment.


Schedule:

Sunday to Thursday: 8 AM - 8 PM

Friday and Saturday: 8 AM - 10 PM

Weekend availability is required

We are looking for
Full Time Position

Responsibilities

  • Maintain a clean and organized front desk area, stocked with essential supplies.
  • Welcome and greet guests with a genuine smile.
  • Address guest inquiries and resolve complaints with professionalism and patience.
  • Manage incoming calls, redirecting or taking messages as necessary.
  • Receive and distribute mail, packages, and deliveries.
  • Sort and forward emails promptly.
  • Monitor and order office supplies as needed.
  • Keep accurate records and files updated.
  • Assist with additional tasks such as travel arrangements and scheduling.
  • Oversee operations at our contactless property, ensuring smooth check-ins and guest satisfaction.
  • Guide guests throughout their stay, from check-in to check-out, ensuring their needs are met.
  • Share insights and recommendations about the local area with guests.
  • Take a proactive approach to operational needs, addressing guest requests and completing reports.

Qualifications

Requirements:

  • Demonstrated experience as a front desk representative, agent, or in a similar capacity.
  • Familiarity with office equipment (e.g., fax machines, printers).
  • Understanding of office management and basic bookkeeping.
  • Proficient in English (both oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and interpersonal skills.
  • Good organizational and multitasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • High School diploma; additional qualifications are a plus.