IT Infrastructure Operations Manager

1 week ago


Las Vegas, Nevada, United States TribolaTech Inc Full time

Position Overview:

We are seeking a full-time employee for the role of IT Operations Manager with a strong emphasis on infrastructure operations and production support within the banking sector. This role is pivotal in ensuring the seamless functioning of our IT systems and services.

Key Responsibilities:

  • Supervise 24/7 production support teams, ensuring user technical assistance and effective management of production job schedules.
  • Contribute to the development of policies and strategic technology planning.
  • Assess user requirements and system capabilities to ensure alignment with project needs.
  • Guarantee the operational integrity of all IT systems while maintaining data security.
  • Stay informed about relevant regulatory and reporting obligations.
  • Conduct regular audits to ensure compliance with enterprise security standards and regulatory requirements.
  • Assist in formulating disaster recovery and business continuity strategies, policies, and procedures.
  • Collaborate with senior management to enhance monitoring of critical applications and develop operational documentation.
  • Identify trends and opportunities for improving efficiency and cost-effectiveness, proposing actionable solutions.
  • Establish a stable performance environment through proactive problem monitoring and analysis.
  • Ensure rapid identification and resolution of issues.
  • Manage utilization and capacity monitoring of networks, data storage, servers, and telecommunication systems for management insights.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's degree or equivalent in Information Technology or a related discipline.
  • A minimum of 7 years of experience in an IT Operations production support role within a large enterprise.
  • At least 2 years of leadership experience.
  • Proven track record as a hands-on technical manager, with experience in designing and implementing technical solutions while leading and mentoring a technical team.
  • Experience with enterprise project planning and resource management.
  • Customer-facing production support experience, both internal and external.
  • Familiarity with monitoring tools such as Solarwinds, Dynatrace, and DefenseStorm.
  • Knowledge of various infrastructure technologies, including Windows and VMware.
  • Proficiency in Active Directory.
  • Ability to support operations around the clock.
  • Detail-oriented with excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Exceptional organizational skills, capable of managing multiple priorities.
  • Proactive approach to challenges.

Preferred Qualifications:

  • Experience with ITIL or ServiceNow frameworks.


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