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Infrastructure Reliability Manager

2 months ago

Las Vegas, Nevada, United States Euronet Worldwide, Inc. Full time
Job Overview

Euronet Worldwide, Inc. is on the lookout for a skilled and driven Infrastructure Reliability Manager to enhance our team. In this pivotal role, you will engage in a diverse range of initiatives, from the development and upkeep of web solutions to the architecture and execution of intricate software systems. You will work closely with multidisciplinary teams to provide top-notch solutions that align with our clients' requirements.

As a leader in our organization, you will oversee a dedicated team focused on crafting, deploying, and sustaining robust, scalable, and secure systems within a dynamic startup atmosphere. Your role will encompass promoting the adoption of reliability engineering principles, collaborating with teams across various regions, and influencing the strategic trajectory of our IT framework and services. The ideal candidate will possess a hands-on mentality and exhibit strong expertise in Linux, Kubernetes, CI/CD, and cloud technologies.

  • Guide the team in the design, implementation, and maintenance of resilient, scalable (99.98%), and secure systems.
  • Establish and refine operational workflows to guarantee seamless IT infrastructure and service management.
  • Partner with cross-regional teams to enforce best practices for software system development, deployment, and monitoring.
  • Maintain composure in high-pressure situations.
  • Oversee major incidents from identification to resolution, conducting post-incident analyses to derive actionable insights for future improvements.
  • Define and monitor key performance indicators (KPIs, SLIs, SLAs, SLOs) to assess operational success.
  • Analyze and enhance system performance, capacity, and resource utilization.
  • Effectively manage budgets and resources.
  • Identify and execute continuous improvement strategies to boost efficiency and mitigate risks.
  • Lead incident response efforts, performing root cause analyses and implementing preventive measures.
  • Champion the development and deployment of automation solutions to optimize operations and minimize manual tasks.

Team Leadership and Management:

  • Supervise a team of Infrastructure Reliability Engineers, including recruitment, assessment, training, and professional development.
  • Foster a collaborative and high-performing team culture.
  • Own and advance the company's cloud infrastructure strategy and team roadmap.
  • Evaluate and enhance reliability engineering processes and protocols.
  • Provide technical guidance by collaborating with stakeholders to make informed decisions and direct team efforts.
  • Engage in comprehensive system design and implementation discussions to ensure the development of high-quality systems. Collaborate closely with our Software Development and Engineering teams to establish reliable, production-ready services and applications.
  • Participate in rotational on-call support, responding to, diagnosing, triaging, and resolving production incidents.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • A decade of experience in IT, with a minimum of two years in a leadership role.
  • Strong technical foundation in cloud computing, networking, security, and automation.
  • Exceptional leadership, communication, and interpersonal abilities.
  • Proficient in Linux and Windows operating systems.
  • Solid understanding of Networking, Load Balancers, DNS, NTP, and TCP/IP.
  • Familiarity with AWS technologies: Global Accelerator, ALB, NLB, EKS, EC2, VPC, S3, RDS, or equivalent experience with Google Cloud.
  • Experience with container technologies and orchestration.
  • Proficient in Infrastructure Automation tools such as Terraform, Ansible, Puppet/Foreman.
  • Experience with web servers like IIS, Apache, Nginx.
  • Strong grasp of monitoring and alerting system design principles.
  • Experience with monitoring tools such as Nagios, Icinga, SolarWinds, New Relic, Grafana.
  • Solid scripting capabilities; experience with Shell, Bash, Ansible, Python, PowerShell, Ruby.
  • Experience in establishing CI/CD pipelines (GitLab or Azure DevOps).
  • A willingness to learn and adapt to new challenges.

Preferred Qualifications:

  • Certifications such as AWS Certified DevOps Engineer or Google Professional Cloud DevOps Engineer are advantageous.
  • Experience with F5 products: LTM, AWAF, GTM, AFM, BIGIQ.
  • Familiarity with big data technologies: ELK, Beats, Kafka, Redis, Searchguard.
  • Experience with application monitoring tools like Uptrends.
  • Experience with Postfix.

Benefits:

  • 401(k) Plan
  • Health/Dental/Vision Insurance
  • Employee Stock Purchase Plan
  • Company-paid Life Insurance
  • Company-paid Disability Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Volunteer Days
  • Paid Holidays
  • Casual Office Attire
  • Plus many more employee perks & incentives

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.