Customer Service Coordinator
3 weeks ago
Job Summary:
The Customer Service Representative plays a vital role in the business as the initial point of contact for our clientele. This position is responsible for the administration of transportation orders and billing for assigned accounts within the company's Transportation Management Software (TMS).
Key Responsibilities:
- Receive, process, and communicate with assigned customers to schedule drayage orders.
- Communicate, coordinate, and prioritize customer orders to ensure accurate entry and processing into TMS with Dispatch Operations team located at the Falcon Yard.
- Verify order data against customer documents, port terminal and steamship line (SSL) schedules and container requirements, or other shipping-related portals.
- Communicate or respond to customer queries for scheduling conflicts, arrival times, additional fees that resulted from processing the order, and other items.
- Monitor import and export booking information while EAP manages a customer order.
- Advise management of service failures and provide details, if available, and proactively communicate any issues to customers and Dispatch Operations.
- Review complete orders daily, verify rates to ensure billing accuracy per customer rate agreements as well as any accessorial charges accrued.
- Bill assigned customers per EAP proposals and guidelines. This includes invoicing an order within 1-15 business days after the container ingates.
- Assist Accounts Receivables department research and field customer disputes with invoices and provide supporting documentation.
Requirements:
- High School/GED REQUIRED
- Associates degree PREFERRED
- 1-2 year(s) customer service in trucking experience PREFERRED
- 1 year TMS or Profit Tools (TMS) experience HIGHLY PREFERRED
- Strong skills in Microsoft Office Suite particularly Excel and Word REQUIRED
- Strong organization, scheduling, and communication skills REQUIRED
- Clear and concise verbal and written communication REQUIRED
- Flexible, initiative-taking, and actively seeking process improvements REQUIRED
Compensation:
The Customer Service Representative role offers an attractive compensation structure, with an hourly wage ranging from $18 to $22. Additionally, the final hourly rate may vary based on the candidate's experience, qualifications, and skills, and will be determined during the final stages of the hiring process.
Alongside competitive pay, we offer comprehensive benefits, including medical, dental, and vision insurance, a 401k plan with employer matching, generous paid time off, and life insurance coverage.
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