Customer Service Team Lead

1 month ago


Long Beach, California, United States Geodis Full time
Warehouse Customer Service Team Lead

At GEODIS, we're shaping the future of logistics. As a Warehouse Customer Service Team Lead, you'll play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Utilize warehouse management systems to track customer orders and communicate with customers and stakeholders on order status.
  • Lead customer service activities, including responding to inquiries, processing orders, and resolving customer complaints.
  • Provide guidance and support to Customer Service Representatives, ensuring they have the tools and resources needed to succeed.
  • Interact with customers via phone, email, or in person, receiving orders or changes in service, and adjusting complaints concerning billing or service rendered.
  • Coordinate special shipping requests, expediting orders as necessary, and tracing orders to notify customers of any activity concerning their merchandise.
Requirements:
  • High school diploma or GED required; 2-year college degree preferred.
  • Minimum 3 years related experience or equivalent combination of education and experience.
  • Experience with Synapse operating systems and warehouse management systems.
  • PC literate with experience with Microsoft Outlook, Word, and Excel.
  • Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers.

As a Warehouse Customer Service Team Lead at GEODIS, you'll have the opportunity to work with a global third-party logistics provider, powering the supply chains of top brands and manufacturers. If you're passionate about delivering exceptional customer service and have a strong background in logistics and customer support, we encourage you to apply.



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