National Customer Service Representative
4 weeks ago
Academy Fire Life Safety offers comprehensive fire and life safety services nationwide through our network of self-perform districts and trusted vendor partners.
We combine industry expertise with personal service and accountability to ensure clients receive top-notch fire safety systems.
Our experienced account managers work closely with clients to deliver exceptional service and support.
About This Role:
This entry-level client support role conducts administrative tasks throughout the life cycle of a work order.
Responsibilities include:
- Dispatching and coordinating client service work requests to repair and maintain fire alarm systems, fire sprinklers, and other fire protection equipment.
- Following up on current customer jobs to ensure timely completion and customer satisfaction.
- Handling escalated calls and researching problems to determine root causes.
- Managing service level expectations, including technician arrival and departure times, job quoting, and providing timely updates.
- Collaborating with the Accounting Department on billing issues and ensuring timely invoicing.
- Working cross-functionally with other teams and departments.
Qualifications and Requirements:
Customer service and/or dispatch experience.
Strong verbal and written communication skills.
Professional demeanor and sense of urgency.
Detail-oriented and production-focused.
Ability to multitask and manage time effectively.
Problem-solving skills and a team player attitude.
National Facilities Maintenance experience is a plus.
What We Offer:
Competitive pay based on skills and experience.
Paid training and a comprehensive benefits package, including medical, dental, vision, employee discounts, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, Holidays, and Professional Development Opportunities.
Salary Range:
$20 - $25 per hour (Range is based on experience).
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
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