Logistics Coordinator

4 weeks ago


Long Beach, California, United States Morrison Express Full time
Job Overview

Morrison Express is seeking a highly skilled Logistics Coordinator - Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating and communicating with shippers, truckers, carriers, and overseas offices for processing export/import shipments.

Key Responsibilities:

  • Coordinate and communicate with shippers, truckers, carriers, and overseas offices for processing export/import shipments.
  • Arrange for cargo collection and inland transportation, book shipments, and prepare documents (bill of lading, billing invoice, certificate of origin, POD, DN, and/or AES if applicable).
  • Follow up with tracking and tracing as requested by clients, ensure data quality compliance, and identify/resolve problems where capable/authorized.
  • Ensure quality of documents, including match between data entry and documents, and proofread commercial documents and BOL/AWB.
  • Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels.
  • Ensure instructions of temperature-sensitive, time-sensitive, and OOG shipments handling are properly communicated from end-to-end.
  • Work with operation, sales, and control tower team on account implementation, ensuring a smooth transition from sales to operation.
  • Initiate and resolve any rate discrepancies, billing discrepancies to enforce compliance with SOW, MSA, RFQ, SLA, and SOPs.
  • Handle and manage all customer contact at file level regarding exceptions.
  • Increasing customer service satisfaction and business share through proactive and regular customer contact.

Qualifications:

  • High school diploma or equivalent.
  • 3+ years working experience in forwarding industry.
  • Solid knowledge of export/import process.
  • Excellent communication skills both verbal and written are required.
  • Ability to work independently as well as part of a team.
  • Good planning, problem-solving, and organization skills; ability to multitask and be a self-starter.
  • Must be detail-oriented, thorough, accurate, and have the ability to efficiently solve problems with strong PC skills.
  • Proficient in MS Office Applications.

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