Customer Service Representative
4 weeks ago
At See's Candies, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone and email. Your primary goal will be to ensure that every customer interaction is a positive one, resulting in customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process customer orders and handle payment and shipping information.
- Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs.
- Utilize upselling and suggestive selling methods to achieve defined sales goals.
- Provide effective and timely resolution for all phone order and/or email-related issues.
- Customer service experience in a contact/call center environment is preferred.
- Friendly and clear-speaking phone voice; effective verbal communication skills required.
- Solid attention to detail; ability to work accurately with speed and professionalism.
- Demonstrated PC keyboard skills by touch, accurate typing skills.
- Working knowledge of Customer Relationship Management systems.
- A competitive hourly rate of $18-$19.50.
- A flexible schedule to meet the needs of the business during peak holiday seasons.
- The opportunity to work for a well-established company with a reputation for producing high-quality candy and providing superior customer service.
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Customer Service Representative
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