Wireless Customer Service Representative

1 week ago


El Paso, Texas, United States DISH Full time
Job Summary

We are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.

Key Responsibilities
  • Provide quality customer service and support to wireless customers via phone, email, and chat.
  • Activate and troubleshoot wireless devices and services.
  • Upsell and cross-sell wireless products and services to customers.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with team members to achieve sales and customer satisfaction goals.
Requirements
  • High school diploma or equivalent required.
  • Related customer service experience and/or training preferred.
  • Experience in the wireless industry a plus.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • Competitive starting pay at $15.50/hour.
  • Opportunity for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Tuition reimbursement and education assistance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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