Wireless Customer Service Representative
1 week ago
We are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.
Key Responsibilities- Provide quality customer service and support to wireless customers via phone, email, and chat.
- Activate and troubleshoot wireless devices and services.
- Upsell and cross-sell wireless products and services to customers.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with team members to achieve sales and customer satisfaction goals.
- High school diploma or equivalent required.
- Related customer service experience and/or training preferred.
- Experience in the wireless industry a plus.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Competitive starting pay at $15.50/hour.
- Opportunity for career advancement and professional growth.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match.
- Tuition reimbursement and education assistance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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El Paso, Texas, United States DISH Full time{"Job Title": "Wireless Account Security Representative", "Company Overview": "DISH, a leading provider of connectivity solutions, has been shaping the future of communication for over 40 years. Our business encompasses satellite television service, live-streaming, smart home installation services, mobile plans, and products. We are building America's First...
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El Paso, Texas, United States DISH Full time{"h1": "Wireless Account Security Representative Job Description", "p": "At DISH, we are committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts. Your expertise will help us protect our...
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