Service Experience Coordinator

4 days ago


New York, New York, United States CORE: Full time
Job Overview

The Service Experience Coordinator plays a pivotal role in ensuring seamless interactions between CORE: members, guests, and staff. This position requires exceptional communication skills, flexibility, and the ability to work under pressure.

Key Responsibilities:
  • Customer Service Coordination: Respond promptly to member requests, assess needs, and provide personalized solutions while maintaining alignment with CORE: policies.
  • Front Desk Operations: Coordinate calls, reservations, and member services, ensuring timely and friendly responses.
  • Concierge Services: Offer recommendations for dining, entertainment, and other activities, staying informed about local trends and events.
Requirements

To excel in this role, you should possess at least 1 year of experience in a similar capacity or guest-facing role. Familiarity with private club operations is a plus. You must be able to multitask, handle high phone volumes, and respond professionally to inquiries both written and verbal.

A flexible schedule that includes nights, weekends, and holidays is required. Estimated salary range: $50,000 - $65,000 per annum based on location and experience.



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