Studio Experience Coordinator

4 days ago

New York, New York, United States Peloton Full time

Peloton is a global fitness leader that empowers people to achieve their health and wellness goals. We're seeking an exceptional individual to join our team as a Studio Experience Coordinator in New York City.

Job Summary

This role will play a vital part in creating an unforgettable experience for our members at our studio locations. As a Studio Experience Coordinator, you'll be responsible for delivering exceptional customer service, ensuring seamless operations, and fostering a positive atmosphere within the studio.

Key Responsibilities
  • Provide top-notch customer service to members and guests, addressing their queries and concerns with professionalism and friendliness.
  • Effectively book, cancel, and reschedule live productions for members using our reservation system, TeamUp, while assisting with account-related issues.
  • Liaise with programming teams to communicate class changes or cancellations, including refunds, ensuring a smooth experience for our members.
  • Perform check-in duties prior to live productions, ensuring members and guests are aware of and adhering to studio rules, waivers, and terms and conditions.
  • Assist in post-class meet-and-greets, taking, uploading, and sending photos to guests and members.
  • Become proficient in all systems across our reservation system, email provider, SMS, G-Suite, and Slack.
  • Perform miscellaneous administrative tasks, including studio logs and trackers.
  • Serve as a main point of reference for members requiring additional or general assistance throughout the studio, being an expert in the studio and production experience.
  • Ensure the energy of the studio experience is optimal, supporting wider production teams with audience placement and participation.
  • Coordinate group bookings from our community and assist with corporate group arrangements.
  • Act as a group host for any community, member, and corporate group bookings, being ever-present and available to help with questions and direction.
  • Provide behind-the-scenes tours for VIPs, prospective clients, and key stakeholders, while supporting the wider studio team with member tours on member days.
  • Maintain the highest level of brand and product knowledge, along with full awareness of upcoming events, activations, and promotions.
  • Help build surprise and delight moments for members and guests before, during, and post-member visits with fellow studio departments.
  • Be flexible to support in any additional studio activations or duties outside of our member class offering.
Requirements
  • 2+ years of work experience in the customer service/hospitality industry.
  • Concierge, health, and fitness experience is a plus.
  • Reliable, professional, energetic, friendly, and computer literate.
  • Friendly and outgoing.
  • Ability to effectively communicate in person, via email, and via phone.
  • Friendly and professional phone and email etiquette.
  • Excellent communication skills.
  • Able to prioritize and multi-task within a fast-paced environment.
  • Willing to initiate tasks and perform duties without direction.
  • Outstanding customer service and problem-solving skills.
  • Positive, can-do mentality.
  • Ability to work in a fast-paced environment.
  • Flexible schedule, including weekends, holidays, early morning, and late evening hours.
Compensation

We offer a competitive salary range of $24-$28 per hour, depending on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, generous paid time off policy, short-term and long-term disability, access to mental health services, 401k, tuition reimbursement, student loan paydown plans, employee stock purchase plan, fertility and adoption support, up to 18 weeks of paid parental leave, child care and family care discounts, free access to Peloton Digital App, and apparel and product discounts.

  • Studio Experience Director

    6 days ago

    New York, New York, United States Peachy Studio Full time

    Unlock Your Potential as a Studio Experience DirectorPeachy Studio is revolutionizing the world of wellness, and we're looking for a talented individual to join our team as a Studio Experience Director. This role is not just about managing a studio; it's about creating an exceptional experience for our clients and fostering a positive work environment for...

  • Studio Experience Coordinator

    7 days ago

    New York, New York, United States Studs Full time

    Company OverviewStuds is a pioneering ear piercing and earring brand recognized for its innovative approach to retail. As a category-defining leader, Studs has been named one of the '10 most innovative companies in retail for 2023' by Fast Company.Salary$24/hour with opportunities for advancement based on performance.Job DescriptionWe are seeking an...

  • Interior Design Professional for APPARATUS Studio

    6 days ago

    New York, New York, United States Apparatus Studio Full time

    Located in the heart of New York, APPARATUS Studio is a renowned design studio that pushes the boundaries of lighting, furniture, and objects in immersive environments. We are seeking an experienced Interior Design Professional to join our team and contribute to the creation of innovative and breathtaking spaces.We offer a competitive salary package, with...

  • Studio Operations Coordinator

    3 weeks ago

    New York, New York, United States Candace Howe Studios Full time

    About the RoleWe are seeking a highly skilled Studio Operations Coordinator to join our team at Candace Howe Studios.The ideal candidate will have excellent organizational skills, be able to multitask in a fast-paced environment and maintain an organized customer support system.

  • Luxury Interior Designer Opportunity in a Renowned Studio

    2 days ago

    New York, New York, United States Martin Brûlé Studio Full time

    Martin Brûlé Studio, a globally recognized interior architecture and design firm, is seeking an accomplished Luxury Interior Designer to collaborate closely with the internal Design Team. The successful candidate will be responsible for efficiently executing high-end renovation and architectural projects within tight deadlines.We require a highly motivated...

  • Studio Manager and Operations Coordinator

    3 weeks ago

    New York, New York, United States Glowbar Inc. Full time

    Company Overview:Glowbar Inc. is a dynamic skincare company revolutionizing the industry with its people-centric approach. With a strong mission to help individuals feel confident in their skin, Glowbar offers a unique 30-minute facial experience that's accessible, efficient, and effective.Salary:$22 - $24 per hourJob Description:Assistant Studio ManagerThe...

  • E-Commerce Studio Product Styling Coordinator Position

    6 days ago

    New York, New York, United States Proper Cloth Full time

    We are seeking a detail-oriented and organized individual to assist with daily e-commerce studio operations starting in September. As an E-Commerce Studio Product Styling Coordinator, you will work closely with the Proper Cloth art team - assisting stylists, photographers, and editors in various ways. This role requires 3-5 days per week at our showroom in...

  • Studio Operations Manager

    6 days ago

    New York, New York, United States Splashlight & Telmar Full time

    About Splashlight & TelmarAs a leading visual content partner, we provide strategy, creative direction, and production of photography and video services to the largest players in the fashion and retail industry.Salary: $18 - $25 / hourWe are committed to delivering exceptional results for our clients, and we're looking for talented individuals to join our...

  • Portrait Studio Coordinator

    6 days ago

    New York, New York, United States Candace Howe Studios Full time

    About Our StudioCandace Howe Studios is a boutique portrait studio specializing in Maternity and Family portraits located in the heart of Clinton Hill neighborhood of Brooklyn, NY.

  • Wellness Studio Manager

    7 days ago

    New York, New York, United States Restore Hyper Wellness Full time

    About Restore Hyper Wellness: Restore Hyper Wellness is the award-winning creator of an innovative new category of health—Hyper Wellness. Our mission is to make Hyper Wellness widely accessible, affordable, and fun for everyone. We achieve this by delivering expert guidance and a variety of cutting-edge health services under one roof. These therapies help...

  • Financial Operations Coordinator

    5 days ago

    New York, New York, United States Crazy Maple Studio Full time

    Company OverviewCrazy Maple Studio is a dynamic and innovative company based in the Bay Area and Los Angeles, specializing in mobile gaming, reading, and streaming. With a global team driving innovation and success across diverse markets, we are proud of our fast-growing company.

  • Studio Operations Manager

    6 days ago

    New York, New York, United States Tend Full time

    Transform the Dental ExperienceWe're rewriting the playbook of modern dentistry at Tend, a company that puts patients first. As our ideal candidate, you'll be part of a top-tier clinical team driven by a culture of warmth and hospitality.A New Model for ExcellenceTend has become beloved by patients and providers alike for combining beautiful work...

  • CycleBar Studio Manager

    2 days ago

    New York, New York, United States FR CycleBar Full time

    We are seeking a motivated and results-driven CycleBar Studio Manager to join our team at FR CycleBar. This is a fantastic opportunity for an individual who is passionate about fitness and has experience in sales, customer service, or management.About UsFR CycleBar is a leading boutique studio fitness company operating primarily in the New York area. With...

  • Product Visionary for AI-Driven Product Design

    1 week ago

    New York, New York, United States Religion Studio Full time

    About Our StudioReligion Studio is a forward-thinking technology studio based in NYC, dedicated to crafting innovative web and mobile experiences. We thrive on creativity, precision, and the ambition to push boundaries in design and technology.Job DescriptionWe are seeking a highly skilled Product Designer with expertise in designing AI-based tools and...

  • Pilates Studio Operations Manager

    6 days ago

    New York, New York, United States New York Pilates Full time

    Lead a Dynamic Team at New York PilatesNew York Pilates is a community-driven studio that fosters a welcoming environment where individuals can escape their daily routines and focus on their well-being. As our Assistant Studio Manager, you will play a vital role in ensuring seamless operational procedures across all studio departments.About the Role:We are...

  • Senior Studio Operations Manager

    3 days ago

    New York, New York, United States New York Pilates Full time

    We are seeking a highly skilled Senior Studio Operations Manager to join our team at New York Pilates.Job OverviewThe ideal candidate will have previous experience in a managerial or supervisory role, preferably within a studio environment, and a strong background in staff hiring, coaching, training, and development. They will be responsible for leading and...

  • Professional Aesthetic Care Specialist

    6 days ago

    New York, New York, United States Peachy Studio Full time

    Join Our Team as a Part-Time Nurse PractitionerPeachy Studio is dedicated to making wrinkle treatment more accessible than ever through preventative Botox, prescription retinoids, and daily use sunscreen. We strive for transparent pricing, unmatched quality of care, and solutions backed by science.We are seeking skilled Nurse Practitioners who can provide...

  • Senior Operations Manager

    7 days ago

    New York, New York, United States VF Corporation Full time

    Job OverviewThe Design Operations Director plays a vital role in the success of our design team by providing administrative support and managing day-to-day operations.About the RoleAssist the Head of Design Studio in managing the design process from concept to production.Coordinate with cross-functional teams, including Merchandising and Production, to...

  • Sales Leader for LTX Studio

    7 days ago

    New York, New York, United States Lightricks Full time

    About UsLightricks, a pioneering AI-first company, is revolutionizing content creation. Our mission is to bridge the gap between imagination and creation, bringing cutting-edge technology to creative and business spaces.Our OfferingsWe power our apps and platforms, including Facetune, Photoleap, Videoleap, and LTX Studio, with AI photo and video generation...

  • Pilates Studio Operations Manager

    3 days ago

    New York, New York, United States New York Pilates Full time

    About UsNew York Pilates is a community-driven studio that fosters a welcoming environment where individuals can escape their daily routines and focus on their physical well-being. Our mission is to provide exceptional service and support our team members in delivering top-notch experiences for our clients.Salary RangeThe annual base salary for this role is...