Senior Program Consultant

2 weeks ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

The Senior Program Consultant operates under the guidance of the Newborn Screening Operations Group Manager II, engaging in intricate consultative services that encompass the evaluation, planning, development, and execution of initiatives related to the Texas Early Hearing Detection and Intervention (TEHDI) program.

This role involves the collection and analysis of complex data to assess care coordination operations, identifying trends, challenges, best practices, and opportunities for enhancing processes.

The consultant aids in creating educational resources and updating online content for medical professionals, parents, stakeholders, and program personnel.

Additionally, the position coordinates the development and distribution of studies and surveys, compiling reports on findings for management while collaborating with staff and various stakeholders in the newborn screening sector to address and resolve issues.

Providing technical assistance, training, and consultative support to both internal and external stakeholders is a key responsibility. This includes offering support to birth facilities, program contractors, health service regions, governmental entities, community organizations, and the public. The consultant also produces high-quality written materials for legislative reports, project findings, policies, and procedures pertaining to TEHDI initiatives and special projects.

Moreover, the role involves developing Scope of Works (SOWs) and overseeing the quality monitoring of TEHDI contractors as necessary.

Acting as a liaison among program management, the Contract Management Section, Health and Human Services Information Technology, and Program Contractors is essential.

Responsibilities include collecting, organizing, analyzing, and preparing materials, data, and reports, as well as coordinating the initiation and development of new data reporting sources and systems.

This position operates with limited supervision, allowing for moderate discretion in the use of initiative and independent judgment.

Key Responsibilities:

Regular attendance and adherence to agency leave policies are required, along with the performance of additional duties as assigned.


(35%) Coordination of Key Initiatives for the TEHDI Program:

Collaborating closely with the TEHDI team lead, NBS Operations Manager, and NBS Director, as well as internal and external stakeholders, to develop and implement special projects, including care coordination initiatives and quality assurance monitoring. Evaluating legislation and state/federal guidelines to ensure compliance, making recommendations for implementation, and developing necessary business/project requirements. This includes creating work products such as protocols, policies, and procedures, ensuring quality control, and confirming that deliverables meet program needs. Participation in contract development and quality monitoring of TEHDI contractors is also required. Identifying project risks, developing schedules, managing timelines, providing progress reports, and coordinating workflow with internal staff, vendors, and contractors are essential tasks.

(35%) Program Support and Analysis:

Conducting surveys and utilizing various methods to assess business processes, making recommendations for improvements to management. Assisting program staff in coordinating, gathering, and evaluating Newborn Hearing Screening Program-related data, and developing routine reports and communications for the TEHDI Program. Providing technical assistance on database-related issues to Early Hearing Detection and Intervention Birth facility Providers and other TEHDI Providers along the care continuum. Offering ongoing technical assistance to internal and external stakeholders regarding all aspects of the TEHDI program and recommending enhancements to educational materials and the TEHDI website as necessary.

(15%) Quality Assurance Activities:

Analyzing quality assurance activities to identify gaps in NBHS service delivery and making recommendations for improvements. Performing routine quality assurance tasks, including data review in the TEHDI Management Information System databases, and collaborating with program staff to resolve technical and procedural issues. Developing quality assurance plans to enhance care coordination operations and ensure consistency in business processes.

Conducting data analysis and record reviews to identify trends related to loss to follow-up or documentation within the TEHDI program, and engaging in provider outreach and education to facilitate the reporting of hearing outcomes and updates.

(10%) Development of Written Documents and Training:

Coordinating with internal staff, including the medical director, to create and update policies and procedures for the Newborn Hearing Screening program. Acting as a resource for staff and stakeholders, providing technical assistance, consulting with public and private agencies to resolve issues, identify training needs, and evaluate program effectiveness. Collaborating with internal staff and stakeholders to develop and maintain quality training materials for public and private providers and parents, including webinars and other web-based training modules.

(5%) Additional Duties:

Performing other assigned duties, which may include participating in disaster response and recovery efforts or Continuity of Operations activation, potentially requiring alternate shift patterns or locations.


Required Knowledge, Skills, and Abilities:

  • Understanding of public health processes and health promotion practices.
  • Proficiency in written and verbal communication, including the ability to convey abstract concepts in understandable terms.
  • Expertise in problem identification and resolution.
  • Experience with database software (e.g., MS Access) and spreadsheet software (e.g., MS Excel) for data management and analysis.
  • Ability to work effectively as part of an interdisciplinary team.
  • Capability to provide technical assistance to staff, programs, agencies, and the public.
  • Skill in compiling, analyzing, and preparing statistical information to identify areas for improvement.
  • Ability to work independently without close supervision.
  • Capacity to manage multiple projects simultaneously.
  • Competence in developing and delivering program presentations and communicating trends to diverse professionals and stakeholder groups.
  • Ability to manage projects and recommend program enhancements.
  • Skill in developing program policies, procedures, protocols, educational materials, and rules.

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