Internet Sales Manager

6 days ago

Huntsville, Alabama, United States Lennar Homes Full time
Job Title: Internet Sales Manager

We are Lennar Homes, a leading homebuilder dedicated to making a positive impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. Our mission is to build quality homes and provide exceptional customer service, while giving back to the communities we serve and fostering a culture of opportunity and growth for our Associates.

About the Role

The Internet Sales Manager will be responsible for fostering and distributing leads generated through our website and other marketing channels. This role will also manage the internet sales team, ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Develop and implement training programs to meet division traffic and sales goals.
  • Guide and train Internet Sales Coordinators with phone, sales, and customer service techniques to achieve optimal performance results.
  • Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing, and promotion of communities.
  • Routinely monitor Internet Sales Coordinators' phone calls, live chat dialogues, and other correspondence to ensure superior customer care and the best representation of Lennar.
  • Monitor Internet Sales Coordinators' responsiveness to ensure all leads are being responded to timely according to Company standards.
  • Create and monitor the ISCs schedule, providing appropriate coverage for the department.
  • Monitor accuracy and completeness of the Internet Sales Coordinators' appointments set and kept records.
  • Attend promotional events for Communities as needed per the Director of Marketing.
  • Prepare and distribute ISC performance and other reports as needed/requested.
  • Facilitate weekly ISC department meetings and assist with Sales TEAMS meetings needed per the Director of Marketing.
  • Submit and maintain MLS listings for the division per direction by the Director of Sales.
  • Provide continual coaching to Associates with regard to functional and behavioral standards.
  • Ensure appropriate staffing to meet department needs.
  • Evaluate Associates' individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing.
Requirements
  • Minimum High School or GED required.
  • College degree preferred.
  • Minimum 4 years' experience in telephone and/or on-line customer service.
  • Up-selling experience preferred.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced PC skills (Microsoft Word and Excel).
  • Ability to prepare written documentation and complete contract calculations.
Life at Lennar Homes

At Lennar Homes, we are committed to fostering a supportive and enriching environment for our Associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar Homes, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

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