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Parts Sales Representative
2 months ago
We are seeking a highly skilled and motivated Parts Sales Representative to join our team at Woody Anderson Ford. As a key member of our sales team, you will be responsible for selling parts to customers through various channels, including the retail counter, service counters, wholesale office, internet, and phone.
Key Responsibilities- Oversee the parts sales process from start to finish, ensuring accurate and timely delivery of parts to customers.
- Communicate effectively with staff and customers in a friendly and professional manner, providing excellent customer service and support.
- Converse with customers regarding parts status, answering questions and resolving issues in a timely and efficient manner.
- Read and understand parts catalogs, utilizing this knowledge to effectively communicate with customers and staff.
- Answer phone calls, provide price quotes, and other information to customers, ensuring accurate and timely communication.
- Review body shop estimates to verify the accuracy of parts ordered and pricing.
- Provide high-level service to both internal and external customers, ensuring their needs are met and exceeded.
- Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy and efficiency.
- Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
- Locate out-of-stock parts from external sources and submit emergency orders as necessary.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization, ensuring accurate and timely financial transactions.
- High School Diploma or equivalent and prior auto parts sales experience (preferred).
- Eager to improve in a dynamic work environment, with a strong desire to learn and grow.
- Excellent phone etiquette and written communication skills, with the ability to effectively communicate with customers and staff.
- Strong interpersonal and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to read and interpret safety and maintenance documents, as well as calculate figures and amounts.
- Ability to type and utilize all functions of a computer and various operating programs, including Microsoft Suite.
- Valid driver's license and good driving record.
- Ability to pass pre-employment drug screen and subsequent random drug screens.
At Woody Anderson Ford, we strive to make every customer a customer for life. We believe in providing exceptional customer service and support, and we are committed to exceeding our customers' expectations. Our goal is to create a positive and motivating work environment, where employees can grow and develop their skills and careers.
We offer a comprehensive benefits package, competitive compensation plans, and opportunities for growth and development. Our team is dedicated to providing excellent service and support to our customers, and we are looking for talented and motivated individuals to join our team.
