Customer Service Representative

13 hours ago


Pittsburgh PA USA, United States Dollar Bank Full time
Job Description

The Services Support Representative is a key role at Dollar Bank, responsible for delivering exceptional customer service and support to our clients. This position requires a strong customer service orientation, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide accurate, courteous, and efficient service to customers via phone, email, and online chat.
  • Process payments, transfers, stop payments, and product/account inquiries in a timely and accurate manner.
  • Assist customers with online banking, mobile banking, and text message banking, including sign-up, password reissues, and transaction completion.
  • Handle customer inquiries and concerns regarding website, online banking, and mobile banking.
  • Work collaboratively with branch employees to resolve customer issues and improve customer experience.
  • Participate in ongoing customer service and sales training to stay up-to-date on products and services.
Requirements:
  • High School Diploma/GED required; college degree preferred.
  • At least one year of customer service experience, preferably in a financial services environment.
  • Strong customer service orientation and excellent communication skills.
  • Ability to work independently and as part of a team.
  • Ability to adapt to a changing environment and prioritize tasks effectively.
Benefits:

Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees are also eligible for 401(k) with immediate vesting and tuition reimbursement.



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