Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, respond to inquiries, and resolve issues in a timely and professional manner.
Responsibilities- Provide quality service to customers in a courteous and professional manner
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Perform clerical and administrative duties, including data entry, filing, and bookkeeping
- Coordinate day-to-day services and maintain program and registration operations
- Follow established documentation, policies, and procedures
- Prioritize daily tasks based on deadlines, urgency of needs, and departmental policy
To be successful in this role, you will need:
- A high school diploma or equivalent with business curriculum preferred
- One year of customer service experience
- Act 33/34/73 clearances
- Pre-employment drug screen
- Experience in Microsoft programs, including Outlook, Microsoft Word, and Excel
- Record keeping skills and knowledge of managed care criteria preferred
Trinity Health is a community-based health and human services organization using person-centered care to treat our area's most vulnerable populations. We are committed to diversity, equity, and inclusion in all that we do.
We are an equal opportunity employer and welcome applications from diverse candidates. Our commitment to diversity includes a unified workforce, commitment and accountability, communication, community partnerships, and supplier diversity.
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