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Customer Service Representative

2 months ago

Pittsburgh PA USA, United States Pep Boys Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, providing expert product and service knowledge, and ensuring the growth of our organization across all lines of business.

Key Responsibilities
  • Provide first-class customer service, engaging with customers, scheduling appointments, and building trust through effective communication and product knowledge.
  • Organize and prioritize work orders and register transactions to drive productivity and efficiency in the service business.
  • Assist with various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of management.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with management to address customer service issues and business opportunities.
  • Conduct routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspections.
  • Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with management to maintain a safe and healthy work environment that complies with local, state, and federal laws, as well as company policies and procedures.
  • Effectively communicate with associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
  • Perform basic and detailed opening and closing responsibilities in designated locations, and maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.
Requirements
  • Valid Driver's License.
  • Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, with the ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.