Front Desk Representative
1 day ago
At SpringHill Suites Oklahoma City Quail Spring, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:- Provide warm and welcoming service to all guests, responding to their inquiries and requests in a timely and efficient manner.
- Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and attention to detail.
- Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
- Stay up-to-date on hotel policies, rates, and promotions, and communicate this information to guests as needed.
- Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
- Perform administrative tasks, such as balancing cash drawers, preparing reports, and maintaining accurate records.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role, with a focus on providing exceptional guest service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills and proficiency in hotel software systems.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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Hotel Front Desk Representative
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Front Desk Representative
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Front Desk Representative
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Front Desk Representative
1 month ago
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