Sales Support Specialist

2 weeks ago


Macon, Georgia, United States Trane Technologies Full time


At Trane Technologies™, we are committed to developing innovative climate solutions for residential and commercial environments that challenge conventional limits for a sustainable future.

Our team embraces the world's challenges and transforms them into impactful opportunities.

We envision a brighter future by empowering our employees to excel both professionally and personally.

We boldly advance.

Thrive in your career and personal life:
Benefits commence on DAY ONE for you and your family, encompassing health coverage and comprehensive wellness initiatives that include generous incentives.
  • WE DARE TO CARE Family building benefits encompass fertility assistance and adoption/surrogacy support.
401K matching up to 6%, along with an additional 2% core contribution = up to 8% company contribution. Paid time off, including support for volunteer and parental leave needs. Educational and training opportunities through company programs, including tuition assistance and student debt relief.

Learn more about our benefits here. The Role: Trane is seeking a Customer Sales Associate for our Residential Parts & Supply Store. In this role, you will serve as a trusted advisor to customers visiting our Trane Supply stores by addressing parts or equipment concerns, delivering quality parts and solutions, processing customer orders, and responding to inquiries.

This position has been designated as On-Site.

Key Responsibilities:


Engage with both in-store and phone customers to thoroughly assess needs, respond to inquiries, and provide timely, quality solutions for their HVAC Parts & Supply requirements.

Maintain up-to-date knowledge of Trane products, offerings, and promotions to collaborate with customers and enhance sales by identifying related products or add-on needs; present these to customers both in person and over the phone.

Execute quote and order management processes with a high degree of accuracy to expedite fulfillment and ensure customer satisfaction and timely delivery - entering quotes and invoices and following through on fulfillment.

Assist with warehouse and inventory management tasks as needed - including cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control, and bin location.

Occasionally operate a forklift and lift up to 50lbs.

Qualifications:
GED or High School Diploma required. Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.

Minimum of 2 years of inside sales, retail, or related experience; HVAC sales knowledge and mechanical aptitude are advantageous. Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.


Compensation:
Total compensation for this role will include a commission/incentive plan.

Disclaimer:
This base pay range is based on US national averages. Actual base pay may vary based on seniority, merit, and geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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