Client Support Specialist

2 weeks ago

Macon, Georgia, United States Spherion Full time


We are seeking a Client Support Specialist for a prominent specialty chemical distributor focusing on resins, monomers, additives, pigments, and performance minerals.

As a Client Support Specialist (CSS), you will play an essential role in our customer support team, ensuring that our clients receive exceptional service and assistance throughout their interactions with our organization.

You will act as the primary contact for clients, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.


Key Responsibilities:

Client Assistance:

  • Demonstrate the ability to thrive in a fast-paced environment while managing multiple tasks simultaneously.
  • Respond to client inquiries through phone, email, and live chat in a prompt and professional manner.
  • Provide detailed information regarding products, services, pricing, and availability.
  • Assist clients in accurately and efficiently placing orders.

Order Management:

  • Process sales orders, ensuring precision in pricing, quantities, and shipping information.
  • Collaborate with logistics and shipping teams to guarantee timely order delivery.
  • Track order status and communicate updates to clients as necessary.

Problem Resolution:

  • Investigate and resolve client complaints related to product quality, delivery issues, billing discrepancies, etc.
  • Work closely with other departments (such as technical support, sales, and manufacturing) to effectively address client concerns.

Documentation and Reporting:

  • Maintain accurate records of client interactions and transactions using our CRM system.
  • Generate reports on client inquiries, sales trends, and client satisfaction metrics.

Relationship Development:

  • Establish strong relationships with clients by understanding their needs and proactively addressing concerns.
  • Identify opportunities to upsell or cross-sell additional products or services based on client requirements.
Working hours: 8:00 AM - 5:30 PM

Required Skills:
Demonstrated experience as a Client Support Specialist or similar role, preferably within the chemical industry or a related field.
A background in chemistry or related sciences is beneficial but not mandatory.

Education:
High School Diploma

Experience:

1-4 years

Qualifications:

  • Experience preparing bills of lading for warehouse shipments.
  • In-office client support experience.
  • Excellent communication and interpersonal skills.
  • Experience with shipping, multiple products, and freight knowledge.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite.


Are you ready to contribute to the chemical industry? Join us as a Client Support Specialist and play a vital role in delivering outstanding service to our valued clients.


Spherion is dedicated to helping individuals find fulfilling employment opportunities. Our experienced team will carefully assess your employment needs and work diligently to match your skills and qualifications with the right job and company.


We are an Equal Opportunity Employer, welcoming individuals from all backgrounds and ensuring that our hiring and interview processes are accessible to all applicants.

Compensation for successful candidates will be determined based on various factors, including education, work experience, job location, specific duties, and certifications.

Additionally, Spherion offers a comprehensive benefits package, including health coverage, as well as an incentive and recognition program (benefits are subject to eligibility).

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