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Customer Support Office Specialist
2 months ago
Company Overview:
Randstad is a leading staffing agency dedicated to connecting talented individuals with exceptional job opportunities. We pride ourselves on understanding the unique needs of both our clients and candidates, ensuring a perfect match for success.
Position Summary:
We are currently seeking a detail-oriented Customer Support Office Specialist to join our dynamic team. This role is essential in providing outstanding service to our clients and supporting our sales personnel. If you possess a professional demeanor and have a background in customer service, we encourage you to explore this opportunity.
Compensation:
Salary: $20 - $21 per hour
Shift: First
Work Hours: 8:30 AM - 5 PM
Education Requirement: High School Diploma
Key Responsibilities:
As a Customer Support Office Specialist, your primary duties will include:
- Efficiently processing and following up on customer orders while addressing any critical issues that may arise.
- Establishing and maintaining productive relationships with sales representatives, colleagues, and vendors.
- Preparing shipping documentation for warehouse dispatches.
- Resolving any discrepancies related to customer orders.
- Documenting non-conformances and assisting in the management of obsolete inventory.
- Tracking customer shipments as required.
- Updating order entries in the system as necessary.
- Providing general office support, including answering phone calls and assisting with various administrative tasks.
- Performing additional duties as assigned.
Required Skills:
To be successful in this role, candidates should possess:
- Proficient knowledge of MS Office, particularly Excel.
- Strong telephone etiquette and customer service skills.
- Experience with ERP systems and logistics coordination.
- Ability to manage customer relations effectively.
- Experience in order entry and processing.
Qualifications:
Applicants should have a minimum of 3 years of relevant experience in a customer service capacity.
Equal Opportunity Employment:
Randstad is an equal opportunity employer, welcoming applicants from all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.
Benefits:
Randstad offers a comprehensive benefits package, which may include health insurance, an incentive program, and 401K contributions, subject to eligibility.
This position is open for applications for a limited time.
