Guest Services Supervisor

1 week ago


Bethesda, Maryland, United States Crescent Services Full time

At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences that resonate with our guests. Our team members are the heartbeat of our operations, and we are committed to fostering an environment where you can thrive and shine in your career.

We offer a range of benefits designed to support your well-being and professional growth, including:

  • Comprehensive Medical, Dental, and Vision plans, along with additional voluntary benefits such as Short Term Disability and Pet Insurance.
  • Generous Paid Time Off, including Vacation, Sick Leave, and Holidays.
  • 401K retirement plan with matching contributions.
  • Exclusive hotel discounts at properties worldwide for you and your family.
  • Convenient onsite parking for team members.
  • Daily complimentary meals for our staff.

As a Guest Services Supervisor, your primary responsibility will be to oversee the daily operations of the Front Desk, aiming to enhance revenue and profitability while ensuring exceptional guest satisfaction. You will leverage your expertise to lead your team effectively, anticipating and fulfilling guest needs while exceeding their expectations.

Strong communication and coordination skills are essential as you collaborate with various departments, including Housekeeping, Engineering, and Food & Beverage, to ensure a seamless and high-quality experience for all guests. While prior experience with Hilton is advantageous, it is not mandatory. However, previous experience in hotel front desk operations and familiarity with property management systems are required. Supervisory experience is preferred. If you possess a passion for hospitality, can maintain composure in high-pressure situations, and enjoy creating memorable experiences for guests, this role presents an excellent opportunity for personal and professional development.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



  • Bethesda, Maryland, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences that leave a lasting impression on our guests. Our team members are the heart of our operations, and we celebrate their contributions to our success. We are dedicated to fostering an environment where you can be your authentic self at work. Our commitment to your...


  • Bethesda, Maryland, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences, and we recognize that our team members are the heart of our success. We are committed to fostering an environment where you can express your authentic self and thrive in your career. Our comprehensive benefits include: Medical, Dental, and Vision coverage, along with...


  • Bethesda, Maryland, United States The Crescent Hotels Group Full time

    At Crescent Hotels & Resorts, we pride ourselves on delivering outstanding hospitality experiences that leave a lasting impression on our guests. Our team members are the heart of our operations, and we recognize the importance of fostering an environment where everyone can thrive. We are dedicated to supporting you in your professional journey, offering a...


  • Bethesda, Maryland, United States The Crescent Hotels Group Full time

    About The Crescent Hotels GroupWe are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do, and we understand what it takes to be a part of something great.We will encourage you to bring your true self to work every day, celebrate you,...


  • Bethesda, Maryland, United States The Crescent Hotels Group Full time

    About Crescent Hotels & ResortsAt Crescent Hotels & Resorts, we pride ourselves on being a dedicated team of hospitality experts committed to delivering outstanding experiences for our guests. We recognize that our Associates are the heart of our success.Your Journey Begins HereWe foster an environment where you can be your authentic self every day. We...


  • Bethesda, Maryland, United States The Crescent Hotels Group Full time

    At Crescent Hotels & Resorts, we pride ourselves on delivering outstanding hospitality experiences to our guests. Our team is composed of dedicated professionals who are passionate about their roles and the positive impact they have on our visitors. We recognize that our Associates are the heart of our success. We encourage you to express your authentic self...


  • Bethesda, Maryland, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences that resonate with our guests. Our team members are at the heart of our success, and we celebrate their contributions to our mission. We are dedicated to fostering an environment where you can express your authentic self at work. We offer a range of benefits designed...


  • Bethesda, Maryland, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences for our guests. Our team is composed of dedicated professionals who are committed to excellence in service. We recognize that our Associates are the heart of our success. We foster an environment where you can express your authentic self at work, and we celebrate your...


  • Bethesda, Maryland, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on our commitment to delivering outstanding hospitality experiences for our guests. Our team members are the heart of our operations, and we celebrate the unique contributions each individual brings to our organization. We believe in fostering an environment where you can be your authentic self at work. Our...


  • Bethesda, Maryland, United States Marriott International, Inc Full time

    Position Overview:As a key member of our Rooms & Guest Services Operations, you will play a vital role in enhancing the guest experience at Marriott International. Your responsibilities will extend beyond traditional check-in and check-out processes, focusing on creating memorable and unique experiences for our guests.Key Responsibilities:Proactively engage...


  • Bethesda, Maryland, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Hospitality Front Desk Representative, your role transcends the traditional check-in and check-out processes. You will be an integral part of creating an unforgettable experience for our guests at Marriott Hotels & Resorts.Key ResponsibilitiesDeliver exceptional service that enhances the guest experience.Proactively assist guests with a...


  • Bethesda, Maryland, United States Denver Co Full time

    Position Overview:As a Front Desk Agent, you will be the first point of contact for guests, ensuring a welcoming and efficient experience from arrival to departure. Your role is crucial in maintaining the hotel's reputation for outstanding service.Key Responsibilities:Manage the check-in and check-out processes, ensuring guest satisfaction and adherence to...


  • Bethesda, Maryland, United States Denver Co Full time

    Position Overview:As a Front Desk Agent, you will be the first point of contact for guests, providing outstanding service and ensuring a welcoming atmosphere. Your role is crucial in creating a positive experience for every visitor.Key Responsibilities:Efficiently manage the check-in and check-out processes, ensuring guest satisfaction and accommodating room...


  • Bethesda, Maryland, United States The Crescent Hotels Group Full time

    At The Crescent Hotels Group, we pride ourselves on being a collective of hospitality experts dedicated to delivering outstanding experiences for our guests. We recognize that our team members are the true essence of our success. We value the importance of being part of a remarkable organization. We encourage you to express your authentic self at work every...


  • Bethesda, Maryland, United States Congressional Country Club Full time

    Position OverviewAre you dedicated to enhancing the experiences of others?Do you have a reputation for your warm demeanor?Is your support a cornerstone for your colleagues?Do you thrive on being the initial and final touchpoint for guests?If you resonate with these sentiments, Congressional Country Club is in search of a Guest Services Coordinator. This role...


  • Bethesda, Maryland, United States Congressional Country Club Full time

    Are you dedicated to enhancing the experiences of others?Do you take pride in being a welcoming presence? If you thrive in environments where your support is valued and enjoy being the first and last point of contact, then Congressional Country Club has an opportunity for you as a Front Desk Concierge. The Concierge plays a vital role in ensuring that...


  • Bethesda, Maryland, United States Bethesda Country Club Full time

    Bethesda Country Club is seeking a **Guest Services Coordinator** to provide a warm welcome to all members and visitors as they arrive at the Club. This role involves managing phone communications and performing various administrative duties. Join our team, where we value our employees as our greatest asset and strive to select individuals who contribute to...


  • Bethesda, Maryland, United States Qonten Full time

    Position: Front Desk ReceptionistAs a vital member of our team at Qonten, you will be the first point of contact for our clients and visitors. Your role is essential in creating a welcoming environment and ensuring smooth operations at the front desk.Key Responsibilities:Manage incoming phone calls with professionalism and courtesy.Welcome and assist guests...


  • Bethesda, Maryland, United States Denver Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Denver Co. As a key member of our front office staff, you will be responsible for ensuring a seamless and exceptional guest experience.Key ResponsibilitiesSupervise and coordinate the activities of the front desk team to ensure efficient and effective service...

  • Front Desk Supervisor

    1 month ago


    Bethesda, Maryland, United States The Bethesdan Hotel, Tapestry Collection by Hilton Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...