Front Desk Supervisor

4 days ago


Bethesda, Maryland, United States Denver Co Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Denver Co. As a key member of our front office staff, you will be responsible for ensuring a seamless and exceptional guest experience.

Key Responsibilities
  • Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Train and develop front desk staff to ensure they have the necessary skills and knowledge to provide excellent service.
  • Manage guest check-in and check-out procedures, including processing payments and handling guest complaints.
  • Maintain accurate records and reports, including guest accounts and hotel operations data.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of hotel operations and front office procedures.
  • Ability to lift up to 50 pounds and stand for long periods.
Working Conditions

This role requires prolonged standing and walking, with frequent use of a computer and phone. The work environment is indoor, climate-controlled, and well-lit.


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