Guest Services Supervisor
2 weeks ago
About Crescent Hotels & Resorts
At Crescent Hotels & Resorts, we pride ourselves on being a dedicated team of hospitality experts committed to delivering outstanding experiences for our guests. We recognize that our Associates are the heart of our success.
Your Journey Begins Here
We foster an environment where you can be your authentic self every day. We celebrate your individuality and support you as you progress in your career. Our offerings include comprehensive health and wellness programs, exceptional learning and development opportunities, and travel discounts that allow you to explore the world.
What We Offer
We are excited to provide you with a range of benefits, including:
- Medical, Dental, and Vision coverage, along with optional benefits such as Short Term Disability and Pet Insurance
- Paid time off for vacations, sick days, and holidays
- A 401K matching program
- Hotel discounts at Hilton properties worldwide and Crescent-managed hotels across North America for you and your family
- Onsite parking for team members
- Complimentary meals for team members
Role Overview
As the Front Desk Supervisor, your primary responsibility will be to oversee the daily operations of the Front Desk, ensuring the maximization of revenue and guest satisfaction. You will leverage your expertise to lead your team, anticipating and addressing guest needs while customizing your approach to exceed their expectations.
Key Responsibilities
- Foster effective communication and collaboration with the Front Office team and other hotel departments, including Housekeeping, Engineering, and Food & Beverage, to ensure a seamless guest experience.
- Utilize your previous hotel front desk experience and proficiency with property management systems to excel in this role.
- Previous supervisory experience is preferred, as you will guide your team in delivering exceptional service under pressure.
If you possess a genuine passion for hospitality and enjoy creating memorable experiences for guests, this position offers a valuable opportunity for professional growth and impact within our organization.
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