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Guest Services Supervisor

2 months ago

Bethesda, Maryland, United States The Crescent Hotels Group Full time

At Crescent Hotels & Resorts, we pride ourselves on delivering outstanding hospitality experiences to our guests. Our team is composed of dedicated professionals who are passionate about their roles and the positive impact they have on our visitors.

We recognize that our Associates are the heart of our success. We encourage you to express your authentic self at work, and we celebrate your achievements as you progress in your career.

Our commitment to your well-being includes a variety of health and wellness programs, top-tier training and development opportunities, and travel discounts that allow you to explore the world.

We are excited for you to embark on your journey with us, where you truly belong. We care about our team members and strive to help you shine.

We are seeking a talented individual to become a vital part of our Front Office team.


We offer:
  • Comprehensive Medical, Dental, and Vision plans, along with additional voluntary benefits such as Short Term Disability and Pet Insurance.
  • Paid time off including Vacation, Sick leave, and Holidays.
  • A 401K matching program to help you save for the future.
  • Discounted hotel stays at Hilton properties worldwide and Crescent-managed hotels across North America for you and your family.
  • Onsite parking for team members.
  • Complimentary meals during shifts.

As a Front Desk Supervisor, your primary responsibility will be to oversee the daily operations of the Front Desk, ensuring that we maximize revenue while providing exceptional guest service.

Your leadership will be essential as you guide your team to anticipate and fulfill guest needs, adapting your approach to exceed their expectations.

Strong communication and collaboration skills are crucial as you work closely with the Front Office team and various hotel departments, including Housekeeping, Engineering, and Food & Beverage, to guarantee a seamless experience for all guests.

This role requires prior experience in hotel front desk operations, and familiarity with property management systems is essential. Previous supervisory experience is preferred.

If you possess a genuine passion for hospitality, maintain composure in high-pressure situations, and enjoy creating memorable experiences for others, this position offers a fantastic opportunity for growth and impact.