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Guest Services Coordinator

2 months ago


Bethesda, Maryland, United States Marriott International, Inc Full time
Position Overview:

As a key member of our Rooms & Guest Services Operations, you will play a vital role in enhancing the guest experience at Marriott International. Your responsibilities will extend beyond traditional check-in and check-out processes, focusing on creating memorable and unique experiences for our guests.

Key Responsibilities:
  • Proactively engage with guests to deliver a comprehensive range of services throughout their stay.
  • Handle operational tasks, respond to guest inquiries, and provide insightful recommendations about the local area.
  • Ensure all transactions contribute positively to the overall guest experience.
  • Maintain a safe and professional work environment by adhering to company policies and procedures.
  • Uphold quality standards while ensuring a polished personal appearance and professional communication.

Physical Requirements:
As a Guest Services Coordinator, you will be required to be active throughout your shift, which may involve standing, sitting, or walking for extended periods. You should be comfortable with a hands-on approach to tasks, including moving and lifting objects weighing up to 10 pounds without assistance.

Qualifications:
  • High school diploma or equivalent preferred.
  • No prior related work experience is necessary.
  • No supervisory experience required.
  • No specific licenses or certifications needed.

Company Commitment:
Marriott International is dedicated to fostering a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis, ensuring a welcoming environment for all associates. As part of our team, you will contribute to a legacy of hospitality that emphasizes thoughtful and innovative service, making every guest's experience exceptional.