Executive Director, Enterprise Business Applications

6 days ago


Oklahoma City, Oklahoma, United States Providence Health & Service Full time
About the Role

This is a hybrid/remote position that can be based in the footprint of Providence in the states of AK, WA, OR, CA, TX, and MT. The ideal location would be in Renton/Seattle, WA, Portland/Beaverton, OR, or Irvine, CA office locations.

This full-time hybrid position may require up to 10% travel as part of the work schedule.

Job Summary

The Executive Director oversees release management and operations management for the Enterprise Business Applications pillar under the direction of the Group VP.

Key Responsibilities
  • Lead operations management and release management for our enterprise business applications, including Oracle Cloud ERP, Strata, and UKG-Pro, RFsmart, etc.
  • Develop and manage the deployment of enhancement and changes to the Providence's ERP, budgeting, timekeeping, and workforce management platforms to new affiliations and restructuring projects.
  • Manage updates and upgrades, planned downtime, and refresh schedules.
  • Oversee development and maintenance of documentation of technical infrastructure, policies, and procedures.
  • Manage enterprise change control, downtime, disaster recovery, and cut over/go-live planning.
  • Enforce strict adherence to enterprise change controls policies and procedures.
  • Participate in 24/7 on-call activities and in disaster recovery drills as needed.
  • Lead operations management for all applications in the EBA portfolio.
  • Incident management/oversight across EBA workstreams including Functional, Technical & Infrastructure.
  • Represent EBA in cross-IS pillar meetings.
  • Drive accountability and ownership against operational metrics across cross-functional pillars.
  • Analysis, reporting, pattern analysis & business intelligence.
  • Development and management of KPIs.
Leadership
  • Supports functional business partners and executives.
  • Identifies and assesses deployment road maps and requirements.
  • Effectively manages vendor and stakeholder relationships.
  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals.
Qualifications
  • Bachelor's Degree in Computer Science, Business Management, Information Services, Engineering, CPA/CA, Finance or an equivalent combination of education and relevant experience.
  • Master's Degree (preferred).
  • 10 or more years closely related experience.
  • 10 or more years Information Services leadership experience.
  • 5 years Working in a healthcare environment.
  • 3 years leadership in an IS Application environment.


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