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Principal Service Engineer
1 month ago
We are seeking a highly skilled Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment. This role requires a strong technical background in security, cloud, and network services, as well as experience managing vendor relationships and presenting to senior IS and business leadership.
Key Responsibilities:- Collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.
- Monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.
- Work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers.
- Provide technical guidance and support to ensure the hosting environment meets CMMC 2.0 requirements and provides a high-quality experience for caregivers.
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
- 8 years of related experience; more preferred.
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
- Strong experience with n-tier solutions.
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
- Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
- Experience in a Healthcare environment.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
