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IT Helpdesk Support Specialist

2 months ago

Baltimore, Maryland, United States EMCOR Group Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Helpdesk Intern to join our team at EMCOR Group. As a key member of our IT department, you will play a crucial role in providing technical support and solutions to our employees.

Key Responsibilities
  • Configure new PCs with operating systems and necessary software applications.
  • Install and update desktop applications as per user requirements.
  • Assist in configuring and troubleshooting mobile devices (phones, tablets) for employees.
  • Manage account setups and migrations for various software and systems.
  • Provide technical support and troubleshooting assistance for hardware and software issues.
  • Collaborate with IT team members to resolve escalated support issues.
  • Document processes, procedures, and configurations related to IT support tasks.
Requirements
  • Possess exceptional customer service skills, patient, well-organized, and a good communicator.
  • Expertise in computer software, hardware maintenance, and technical support.
  • Self-motivated with a high attention to detail.
  • Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members.
  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Familiarity with Windows operating systems.
  • Basic understanding of networking concepts and mobile device management.
  • Strong problem-solving skills and ability to prioritize tasks.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Preferred Experience
  • Experience with software deployment tools (AutoPilot, SCCM, Intune).
  • Knowledge of Active Directory and Office 365 administration.
  • Previous internship or work experience in an IT support role.
Additional Requirements
  • This position is based in the Baltimore, MD office and is an on-site position.
  • 18 Years or older with a valid driver's license and means of transportation.
  • Occasional travel in the area of Maryland, Virginia, and Ohio is required.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear.

The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is regularly required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee may occasionally lift and/or move up to fifty (50) pounds.

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee may on an occasional basis be required to commute to field locations.

Language Skills

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers.