Helpdesk Support Specialist

5 days ago

Baltimore, Maryland, United States TEKsystems Full time

About the Role:

This is a traditional tier 1 helpdesk opening at TEKsystems. The ideal candidate will have experience supporting end users in common IT issues such as password resets, network connectivity, adding and removing access within Active Directory, experience remote troubleshooting and more. There are about 200 end users this person will be supporting on a team of 3. They utilize IssueTrak as their ticketing system and need someone who has worked with ticketing systems.

Key Responsibilities:
1. Provide technical support to end users via phone, email, and remote access tools.
2. Troubleshoot and resolve IT issues related to Active Directory, password resets, network connectivity, and other common IT issues.
3. Collaborate with the team to resolve complex IT issues.
4. Maintain accurate records of support requests and resolutions.

Requirements:
1. Experience working on a helpdesk and supporting/troubleshooting AD, Password Reset, Account unlocking, O365/Outlook, network connectivity.
2. Experience supporting a ticketing system (They use IssueTrak, but open to any other system).
3. Customer Service Experience (Position is remote, so need to have good communication and professionalism over the phone).
4. Experience with Citrix would be ideal. They use this for their VDI. Any other VDI would be nice to have.
5. They use N-Able for their remote access tool.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Employer:
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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