Helpdesk Support Specialist
4 weeks ago
About the Role:
This is a traditional tier 1 helpdesk opening at TEKsystems. The ideal candidate will have experience supporting end users in common IT issues such as password resets, network connectivity, adding and removing access within Active Directory, experience remote troubleshooting and more. There are about 200 end users this person will be supporting on a team of 3. They utilize IssueTrak as their ticketing system and need someone who has worked with ticketing systems.
Key Responsibilities:
Experience working on a helpdesk and supporting/troubleshooting AD, Password Reset, Account unlocking, O365/Outlook, network connectivity
Experience supporting a ticketing system (They use IssueTrak, but open to any other system)
Customer Service Experience (Position is remote, so need to have good communication and professionalism over the phone)
Experience with Citrix would be IDEAL. They use this for their VDI. Any other VDI would be nice to have
They use N-Able for their remote access tool
What We Offer:
As a Helpdesk Support Analyst at TEKsystems, you will have the opportunity to work with a team of experienced professionals and gain valuable experience in IT support. If eligible, the benefits available for this temporary role may include medical, dental & vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.
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