Helpdesk Support Specialist
4 weeks ago
We are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical assistance and support to our clients, ensuring that their computer systems and software are running smoothly and efficiently.
Key Responsibilities- Communicate with clients at all levels to understand their technical needs and provide solutions to their problems.
- Install and configure applications and software packages, and perform basic troubleshooting and triage of computers via remote access and phone.
- Resolve routine issues and problems related to hardware and software, and create tickets for all problems called into the Technology Helpdesk.
- Escalate issues and problems that are not resolvable as necessary, and assist clients with resolving device-related issues via telephone support.
- Help determine technical needs of supported systems, and participate as a team member on projects.
- Record activities in the service desk software system, and update/create internal supported system documentation.
- Communicate technical issues, risks, and approaches to clients.
- Possession of a high school diploma or an equivalent, plus one year of experience in an inbound call center environment.
- Two years of experience installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting preferred.
- Possession of a valid class C Maryland driver's license or an equivalent is required.
- Possession of A+ (Remote Technician) and Network+ certification is preferred.
- Knowledge of computer operations and support.
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment.
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components.
- Health, dental, and vision benefits.
- Life, AD&D, short-term disability, and long-term disability paid 100% by the company.
- 401K.
Work location will be remote until further notice. Training is held on-site for one to two weeks. Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM. Workdays are M-F. No holiday pay or school closing pay will be paid.
Interview ProcessIf selected, interviews will be held via Microsoft Teams (virtual).
Additional Details- All candidates must present a fingerprint card indicating they passed their background check.
- Travel is not typically a part of this position's duties.
- Duration of the assignment is a minimum of 6 months but could be indefinite.
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