Helpdesk Support Technician
4 weeks ago
We are seeking a skilled Helpdesk Support Technician to join our team at The Global Excellence Consulting Group. As a Helpdesk Support Technician, you will be responsible for providing technical assistance and support to our clients via phone, email, and remote access.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and remote access
- Install and configure applications and software packages
- Perform basic troubleshooting and triage of computers via remote computer access and phone
- Resolve routine issues and problems related to hardware and software
- Escalate issues and problems that are not resolvable as necessary
Requirements:
- High school diploma or equivalent
- One year of experience in an inbound call center environment
- Two years of experience installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications
- Valid class C Maryland driver's license or equivalent
Preferred Qualifications:
- A+ (Remote Technician) and Network+ certification
- Knowledge of computer operations and support
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
About Us:
The Global Excellence Consulting Group is a leading provider of IT services and solutions. We are committed to delivering high-quality services and support to our clients.
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