IT Support Specialist

4 weeks ago


Baltimore, Maryland, United States Baltimore City Community College Full time
Job Summary

Baltimore City Community College is seeking a skilled IT Specialist I/Helpdesk to provide technical assistance and support for audio/visual needs. The ideal candidate will have a strong understanding of information technology and excellent customer service skills.

Key Responsibilities
  • Provide intermediate level technical assistance and support for audio/visual needs
  • Respond to, coordinate and resolve IT Helpdesk problem calls for campus, administrative, and off-campus instructional technology equipment
  • Provide front-line computer support consistent with current trends and innovative technology as well as BCCC's policies and procedures
  • Troubleshoot equipment problems, resolve and/or recommend further action
  • Provide support/user assistance with computer equipment/software, as well as instructional support including laptop computers with college supported software and computer projection devices
Requirements
  • Associate's degree in an information technology related discipline
  • 3 years in the information technology field or experience working on a helpdesk environment
  • Certification and/or training and experience in at least 2 of the following: MCITP, MCDST, Comp TIA A+, Comp TIA Network+
Preferred Qualifications
  • Bachelor's degree in an information technology related discipline
  • 5 years in the information technology field or experience working on a helpdesk Desktop Image Creation and Deployment
  • Remote Control Applications
  • Network knowledge and experience with IP Addressing, Domains, Work Groups, Active Directory, and Permissions
Work Environment

This position typically works indoors in a standard IT environment, generally free from hazardous or unpleasant physical conditions. Work involves minimal risk and observance of safety precautions typical of modern office settings.

Physical Demands

The work entails sitting, standing, walking, bending, stooping, reaching, and lifting to 50 lbs. Work requires eye-hand coordination, manual dexterity, near vision acuity, and the ability to see and read printed material and computer screens.


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