Technical Support Specialist

4 weeks ago


Baltimore, Maryland, United States BITHGROUP Technologies Inc Full time

Company Overview:

BITHGROUP Technologies Inc is a leading technology firm dedicated to delivering top-notch customer service and innovative solutions to businesses across the country.

We are currently seeking a skilled Helpdesk Support Specialist to join our team and provide exceptional technical support to our clients.

Job Summary:

The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via phone, email, or chat.

This individual will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary.

Key Responsibilities:

  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction

Requirements:

  • Bachelor's Degree or higher in a technical field
  • 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team

Benefits:

This is a full-time position with benefits, including health insurance and a retirement plan.



  • Baltimore, Maryland, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and providing assistance to end-users in a fast-paced...


  • Baltimore, Maryland, United States Omni Inclusive Full time

    Job SummaryOmni Inclusive is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing expert-level technical support for desktop computers, hardware, and software.Key ResponsibilitiesProvide technical support for desktop computers, hardware, and softwareDiagnose and resolve...


  • Baltimore, Maryland, United States Lorven Technologies Full time

    Job Summary:At Lorven Technologies, we are seeking a skilled Technical Support Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance to our clients in a timely and efficient manner.Key Responsibilities: Troubleshoot technical issues using a knowledge base and technical skills. Resolve end-user...


  • Baltimore, Maryland, United States Applied Technology Services Full time

    Job SummaryWe are seeking an Executive IT Support Specialist to provide technical guidance and support to our executive leadership. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.Key ResponsibilitiesAct as a product expert and provide support for Microsoft end user productivity...


  • Baltimore, Maryland, United States Kaizen Approach Full time

    We are seeking a skilled Help Desk Specialist to join our team at Kaizen Approach. In this role, you will provide technical support to our customers, utilizing various technical directories and virtual applications.Key Responsibilities:Provide Tier 1 support to end usersTroubleshoot general IT related issuesUtilize technical directories and virtual...


  • Baltimore, Maryland, United States Omni Inclusive Full time

    Technical Support Role OverviewAt Omni Inclusive, we are seeking a highly skilled SailPoint Senior Technical Support Specialist to join our team. The ideal candidate will have a strong background in coding and development using Java, as well as excellent knowledge of IAM concepts like JML, RBAC, Provisioning, and LDAP.Key Responsibilities: Provide level 2...


  • Baltimore, Maryland, United States Kennedy Krieger Institute Full time

    Job Summary:The Technical Solutions Specialist supports the daily functions related to the Institutes Business Systems. This includes managing end user accounts, providing first-line support, and coordinating system maintenance windows. The incumbent also assists with application development and testing.Key Responsibilities: Manage the provisioning and...


  • Baltimore, Maryland, United States Thales Trusted Cyber Technologies Full time

    Job Summary:Thales Trusted Cyber Technologies is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical leadership and guidance to our customer support team, while also serving as a customer interface concentrating on IT security, encryption, and key...


  • Baltimore, Maryland, United States BITHGROUP Technologies Inc Full time

    Company Overview:We are a leading technology firm dedicated to delivering exceptional customer service and innovative solutions to businesses across the country. Our team is passionate about helping others and committed to excellence in all aspects of our work.Job Summary:We are seeking a skilled Helpdesk Support Specialist to join our team. As a key member...


  • Baltimore, Maryland, United States TriTech Enterprise Systems Full time

    Job Summary:TriTech Enterprise Systems Inc. is seeking a skilled Helpdesk Support Specialist to join their team. As a Helpdesk Support Specialist, you will be responsible for providing technical support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors.Key...


  • Baltimore, Maryland, United States CreditXpert Full time

    Job Title: Product Support SpecialistCreditXpert Inc. is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless onboarding experience.Key Responsibilities:Provide timely and...


  • Baltimore, Maryland, United States Omni Inclusive Full time

    Job Title: Mac Support SpecialistWe are seeking a highly skilled Mac Support Specialist to join our team at Omni Inclusive. As a Mac Support Specialist, you will be responsible for providing top-notch support to our corporate teammates and executives, with a focus on Mac Book Pro support and other Apple devices.Responsibilities:Provide L2 support to...

  • IT Support Specialist

    4 weeks ago


    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job SummaryBaltimore City Community College is seeking a skilled IT Specialist I/Helpdesk to provide technical assistance and support for audio/visual needs. The ideal candidate will have a strong understanding of information technology and excellent customer service skills.Key ResponsibilitiesProvide intermediate level technical assistance and support for...


  • Baltimore, Maryland, United States Betis Group, Inc. Full time

    Job OverviewThe Betis Group, Inc. is seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our technology infrastructure and providing top-notch support to our staff.Key Responsibilities:Provide technical support for Windows...


  • Baltimore, Maryland, United States Jacobs Full time

    We are seeking a highly skilled Cybersecurity Support Specialist to join our team at Jacobs on our Prime Information Assurance (IA) contract.In this role, you will support challenging, mission-critical projects that make a direct impact on the nation's security and intelligence mission.Key Responsibilities:Provides technical management, operations, and...

  • CT Technologist

    4 weeks ago


    Baltimore, Maryland, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled CT Technologist to join their team for a travel assignment in Maryland.Job DescriptionSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelAs a CT Technologist with Healthcare Support, you will have the opportunity to work with a top healthcare organization and gain valuable experience...


  • Baltimore, Maryland, United States GBMC HealthCare Full time

    About the RoleGBMC HealthCare is seeking a highly skilled Enterprise Data Center Technical Specialist to join our team. In this role, you will be responsible for designing, installing, and monitoring complex data center technical systems to support health system applications and users.This is an exempt position with a salary range of $100,000 - $140,000 per...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Job Summary:The Senior Technical Coding Specialist will be responsible for analyzing, reviewing, and resolving billing denials for medical necessity or any other coding specific facility specific denials.This position will review medical record documentation to assure services are billed with the appropriate diagnosis and procedures, will assign the...


  • Baltimore, Maryland, United States Marathon TS Full time

    Marathon TS is seeking a skilled IT Infrastructure Technician to support our federal client in Baltimore, MD.The role is responsible for ensuring that emerging technology is implemented in compliance with regulations, standards, and policies.This hands-on position includes supporting Windows and Linux server environments, handling application issues, and...


  • Baltimore, Maryland, United States Friends School of Baltimore Full time

    Job Title: Help Desk Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Help Desk Support Specialist to join our team at Friends School of Baltimore. The successful candidate will provide technical support and troubleshooting services to end-users, ensuring smooth IT operations and maintaining a high level of customer...