Technical Support Specialist
4 weeks ago
Company Overview:
BITHGROUP Technologies Inc is a leading technology firm dedicated to delivering top-notch customer service and innovative solutions to businesses across the country.
We are currently seeking a skilled Helpdesk Support Specialist to join our team and provide exceptional technical support to our clients.
Job Summary:
The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via phone, email, or chat.
This individual will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary.
Key Responsibilities:
- Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
- Identify and troubleshoot technical issues
- Provide guidance on problem resolution
- Escalate issues to senior team members when necessary
- Log all support requests in our ticketing system
- Maintain knowledge base of common issues and resolutions
- Provide excellent customer service by building rapport with clients and ensuring their needs are met
- Work collaboratively with other team members to ensure client satisfaction
Requirements:
- Bachelor's Degree or higher in a technical field
- 7+ years of experience in helpdesk support or a related role
- Strong technical knowledge of computer software and hardware
- Excellent written and verbal communication skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Friendly and patient demeanor with a passion for helping others
- Ability to work independently and as part of a team
Benefits:
This is a full-time position with benefits, including health insurance and a retirement plan.
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