Customer Success Manager I, Sales
4 weeks ago
The Customer Success Manager - Small Business is a key role within our organization, responsible for driving the performance, growth, and retention of accounts within their assigned vertical. This individual will be the primary relationship owner with clients, leveraging a consultative and strategic approach to partnership to drive success.
Key Responsibilities- Deliver value to customers through strategic outreach and engagement, working in a high-volume environment.
- Translate specific needs and business objectives of accounts into actionable and strategic account plans that drive the realization of value for the customer.
- Develop trusted relationships with customers to consultatively recommend new products and services, resulting in upsell opportunities.
- Analyze benchmarks, trends, and outliers within customer data to inform strategic decisions.
- Maintain and develop industry knowledge and the competitive landscape, using these tools to inform and consult customers.
- Collaborate with internal and external stakeholders to ensure customer satisfaction and resolve issues that arise.
- 2+ years of experience generating, qualifying, accelerating, and closing up-sell/cross-sell opportunities.
- Bachelors, Masters degree, or industry experience preferred.
- Proven ability to manage complex customers and understand competitive landscapes.
- Experience managing customer expectations, objections, and complaints.
- Experience with CRM systems, Salesforce preferred.
- Excellent time management and organizational skills, as well as written, verbal, and interpersonal communication skills.
- Highly self-motivated, positive, adaptable, creative, and able to deal with ambiguity.
- Technically savvy with Microsoft Office Suite and Google Workspace.
- Any certifications with Real Estate associations such as NARPM or CAI is highly desired.
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4 weeks ago
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Regional Sales Manager
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Regional Sales Manager
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