New Car Sales Manager
4 weeks ago
Job Title: New Car Sales Manager
Job Summary:
Snell Motor Companies is seeking a highly skilled New Car Sales Manager to lead their Town North Mazda team. With a rich history of serving the Dallas community since 1973, the company is committed to excellence in customer satisfaction.
Key Responsibilities:
- Oversee and manage the sales operations for the new car department.
- Lead a team of sales associates, developing and implementing sales strategies.
- Ensure a high level of customer satisfaction through exceptional service.
- Manage inventory, analyze market trends, and collaborate with other departments to achieve dealership goals.
- Develop and execute strategic sales plans to achieve dealership sales targets.
- Monitor and analyze sales performance, including setting goals and evaluating progress.
- Lead and motivate the sales team to meet or exceed individual and team sales goals.
- Conduct regular sales meetings and training sessions to ensure staff development and knowledge enhancement.
- Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and facilitating smooth transaction processes.
- Monitor customer feedback and work towards continuous improvement in service quality.
- Work closely with the inventory team to manage vehicle reconditioning, quality checks, and presentation.
- Utilize market analysis and trends to make informed decisions about inventory levels and pricing strategies.
- Recruit, train, and mentor sales staff, fostering a positive and productive work environment.
- Conduct performance evaluations and provide feedback, coaching, and disciplinary action as needed.
- Promote teamwork and collaboration among sales associates and other dealership departments.
- Maintain accurate records of sales transactions, inventory levels, and customer interactions.
- Prepare and present sales reports and forecasts to dealership management.
- Ensure compliance with dealership policies, procedures, and industry regulations.
Requirements:
- Proven experience in new automotive sales management.
- Proficiency in sales management software and CRM systems.
- In-depth understanding of the automotive market, pre-owned vehicle sales processes, and customer relationship management.
- Luxury Line Management experience is a must.
- Ability to train and motivate sales team.
- Ability to assist sales guides in processing or completing sales.
- Ability to communicate knowledge of product and promotional information to sales team.
- Ability to conduct sales analysis, comparing sales performance with current sales goals.
- Leadership skills of delegation, empowerment, coaching, organizing and planning, and interpersonal sensitivity.
Benefits:
- Dental insurance
- Health savings account
- Paid holidays & paid time off
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