Front Desk Coordinator

1 day ago


San Diego, California, United States AIRSCULPT Full time

Job Summary:

The Front Desk Receptionist (Patient Concierge) plays a vital role in our practice's relationships with new consultations/patients, requiring exceptional communication skills to build trust and confidence. This full-time position demands weekend availability. The primary objective is to ensure patients and prospective patients receive top-notch attention and care in their interactions with the practice. The Front Desk Receptionist (Patient Concierge) will collaborate closely with all staff members to achieve operational goals.

Main Responsibilities:

  • Welcome patients to the practice, answer the phone promptly, and professionally
  • Manage the clinic schedule and patient appointments, ensuring the check-in process aligns with company policy
  • Create, maintain, and file medical records
  • Ensure the practice and working areas are clean and stocked, informing management when stock is low
  • Maintain a positive attitude and contribute to a quality work environment
  • Assist in all areas of daily operation as requested by the Practice Manager
  • Other tasks assigned by management

Desired Qualifications:

  • At least 1 year of experience in front desk or administrative support, interfacing with clients, patients, or vendors
  • Experience with scheduling tools (e.g., My Aesthetics Pro)
  • Experience with patient charts and/or managing a complex filing system
  • Experience managing a high volume of calls, including directing calls, taking messages, and prioritizing incoming calls while juggling patients/vendors and other tasks
  • Professional demeanor and presentation
  • Excellent communication skills, both verbal and written
  • Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets, and Docs
  • Impeccable organizational skills
  • Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
  • Ability to self-motivate while being a team player
  • Full-time and weekend availability (Saturdays and/or Sundays as required)
  • Bilingual preferred (English/Spanish)

Benefits:

  • Insurance: Competitive choices for health, dental, and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
  • Retirement Plan: 401(k) & Roth IRA
  • Paid Time Off: vacation and sick days, as well as company and personal holidays

Compensation: $18-20/hr, based on experience. This role is also eligible for a monthly bonus incentive (up to $500) as well as the benefits shown above. Full compensation packages are based on candidate experience and relevant licenses or certifications.



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