Senior Fraud Manager

7 days ago

Springfield, Illinois, United States Snap Finance Full time
About the Role

We are seeking a highly skilled Senior Fraud Manager to join our team at Snap Finance. As a key member of our fraud prevention team, you will play a critical role in safeguarding our customers' financial assets and maintaining the integrity of our platform.

Key Responsibilities
  • Strategy and Execution
    • Design, develop, and manage a robust consumer credit card fraud prevention and management system.
    • Leverage data to identify fraud trends, designing and implementing strategies to prevent and mitigate fraud attacks across the fraud lifecycle.
    • Create and deploy third-party and first-party fraud strategies across key customer touch points to manage fraud losses while ensuring an optimal customer experience.
    • Develop real-time detection of potential issues across key customer and fraud touch points, and 24/7 alerting and monitoring of such issues to allow quick remediation.
    • Constantly evaluate the adequacy of fraud prevention rules and put in place a process to optimize fraud strategies on a near real-time basis.
    • Develop best practices and processes for fraud scoring rules and other business improvements to reduce fraud activity.
    • Build out and lead a high-performing fraud team as needed.
  • Tools / Vendor Management
    • Identify and onboard third-party fraud tools and vendors; review and evaluate potential technology investments for fraud management to meet current fraud/business strategic goals.
    • Own fraud vendor management relationships and be responsible for managing the success of those relationships.
    • Own the management of internal and third-party business logic associated with fraud detection and response.
  • Fraud Response
    • Respond to fraud events and coordinate with cross-functional teams.
    • Manage, build, and improve our processes to better detect early attacks and anomalies within our system.
  • Analytics/Monitoring
    • Provide regular monitoring and reporting on OKRs and KPIs to executive leadership, and stress needs and prioritization for capabilities needed to meet goals.
    • Provide data-driven fraud analytics and insights to internal stakeholders.
  • Compliance
    • Be accountable for the development, implementation, and governance of fraud procedures/processes, and ensure fraud policy/process alignment & implementation for both fraud and supported business lines.
    • Oversee the execution of frontline controls and risk assessment activities (ad hoc controls review, third-party risk management, risk and control self-assessment, SARs requests, and support independent risk and audit activities as needed).
  • Industry Knowledge/Best Practice
    • Report on fraud trends and understand what bad actors are discussing in underground forums in numerous areas in order to understand vectors of attack and create solutions to mitigate the risk.
    • Review fraud attacks/emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment.
  • Cross Functional
    • Partner with analytics, risk operations, and technology groups to identify data sources and develop processes for capturing required data.
    • Partner closely with Product and Engineering to develop the next generation of fraud capabilities.
  • Disputes/Chargebacks
    • Oversee internal and 3rd party/vendor managed dispute and chargeback operations, developing best practice to reduce dispute losses and credit card chargebacks.
    • Provide data-driven dispute/chargeback analytics and insights to internal stakeholders.
    • Develop and set dispute and chargeback policy, procedures, and controls.
    • Manage First Party fraud while maintaining adherence to Reg Z and Reg E (when applicable).
    Requirements
    • 5+ years of relevant fraud management/operations in consumer finance (credit card space) at a reputable institution and/or successful financial startup.
    • Experience across the fraud lifecycle (e.g. onboarding/synthetic, strong experience with transactional fraud, ACH return, etc.).
    • Experience with dispute/chargeback management and collections.
    • Strong analytical skills with examples of tracking key KPIs and making data-driven decisions to optimize performance and strategy.
    • Enjoy wearing multiple hats, have exceptional organizational, prioritization, and project management skills, with a passion for details and quality.
    • Self-sufficient with a high level of accountability – the ability to set ground-up strategy and drive execution end-to-end.
    • Strong communication skills to thrive in a cross-functional environment with the ability to deliver compelling presentations that convey key insights in a clear and concise manner.
    • Given the fast-paced nature of fraud prevention, the individual must be available occasionally during off-working hours to monitor or respond to potential fraud attacks.

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